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Published in:
1998 | OriginalPaper | Chapter
Recruiting and Targeting Telebusiness Personnel
Author : Valerie O’Dea
Published in: Better Business by Phone
Publisher: Macmillan Education UK
Included in: Professional Book Archive
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On more occasions than I care to remember a client would complain when a role was being badly performed that the culprit was ‘never right in the first place’. On many of these occasions training was the successful answer; however, if the process of recruitment had been accurately performed in the first instance, problems later on could be avoided.