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Published in:
2010 | OriginalPaper | Chapter
Self-adjusting Recommendations for People-Driven Ad-Hoc Processes
Authors : Christoph Dorn, Thomas Burkhart, Dirk Werth, Schahram Dustdar
Published in: Business Process Management
Publisher: Springer Berlin Heidelberg
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A company’s ability to flexibly adapt to changing business requirements is one key factor to remain competitive. The required flexibility in people-driven processes is usually achieved through ad-hoc workflows. Effective guidance in ad-hoc workflows requires simultaneous consideration of multiple goals: support of individual work habits, exploration of crowd process knowledge, and automatic adaptation to changes. This paper presents a self-adjusting approach for providing context-sensitive process recommendations based on the analysis of user behavior, crowd processes, and continuous application of process detection. Specifically, we classify users as
eagles
(i.e., specialists) or
flock
. The approach is evaluated in the context of the European research project Commius.