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Service Business
Published in: Service Business 2/2015

01-06-2015 | Call for Papers

Service business track at INBAM, Barcelona, 2014 “Service Design and Technology”

Authors: Johan Versendaal, José M. Merigó

Published in: Service Business | Issue 2/2015

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Excerpt

More and more service-providing organizations need to innovate with shorter lead-times for more demanding customers. Technology, as one of the drivers of service innovation, plays an important role in this. Manufacturing companies have identified new services for their business through servitization, with technology as an enabler. Organizations providing only services have extended their portfolio in order to remain competitive. New entrants have expelled existing service-oriented firms on the market by technology innovation. …
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Metadata
Title
Service business track at INBAM, Barcelona, 2014 “Service Design and Technology”
Authors
Johan Versendaal
José M. Merigó
Publication date
01-06-2015
Publisher
Springer Berlin Heidelberg
Published in
Service Business / Issue 2/2015
Print ISSN: 1862-8516
Electronic ISSN: 1862-8508
DOI
https://doi.org/10.1007/s11628-013-0216-8

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