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2022 | OriginalPaper | Chapter

12. Sub-study 1a: State of Technology

Author : Patrick Meyer

Published in: Managing Robotics in Retail

Publisher: Springer Fachmedien Wiesbaden

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Abstract

A well-directed use of SRs in retail service systems has appeared to be rather limited. To date, it has remained unclear to what extent SRs appear to be suited for fulfilling explicit tasks at the POS. To address this, this sub-study’s research question is:

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previous chapter Towards a Definition for Service Robots
next chapter Sub-study 1b: State of Knowledge
Appendix
Available only for authorised users
Footnotes
1
Further tasks that are often considered in shopper marketing to influence customers along and beyond the actual phases-to-purchase, such as triggering customers to come into the store, were excluded on purpose (cf. Shankar et al., 2020; Willems et al., 2017).
 
2
The brief semi-structured interview guideline as well as excerpts from the Miro boards are provided in Annex C.
 
3
A detailed list of all calculated TTFV’s as well as all technology characteristic (TEi) values of SRs’ skills can be found in Annex C.
 
Metadata
Title
Sub-study 1a: State of Technology
Author
Patrick Meyer
Copyright Year
2022
Book
Managing Robotics in Retail

Print ISBN: 978-3-658-37499-0

Electronic ISBN: 978-3-658-37500-3

Copyright Year: 2022

DOI
https://doi.org/10.1007/978-3-658-37500-3_12

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