Top

Published in:

2021 | OriginalPaper | Chapter

The Construction and Measurement of an Online Learning Evaluation System Based on ACSI Mode

Authors : Chunmei Han, Yuzhuo Zhang, Hongji Yang, Lu Yu, Lei Zhang

Published in: Learning Technologies and Systems

Publisher: Springer International Publishing

Activate our intelligent search to find suitable subject content or patents.

search-config

AI-assisted search

Off

Abstract

Affected by the COVID-19 outbreak, most of Chinese universities have made the transition to online learning. Based on the American Customer Satisfaction Index (ACSI) Model, theoretical model of factors influencing online learning is constructed from the perspective of learners, which contained learner quality, instructor quality, technical system and educational system quality, perceived interaction and online perceived performance. Main findings include: (i) Learner quality has great predictive effect on online learning performance; (ii) Technical system and educational system quality is an important factor in predicting Online Learning effectiveness; and (iii) The predictiveness of perceived interaction and instructor quality is not strong.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 390 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Maschinenbau + Werkstoffe

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

previous chapter Applying the Online Intelligent Grading System to College English Writing Teaching: An Empirical Study

next chapter Effective Cultivation of Cross-Border E-Commerce Talents via Virtual Communities of Practice with Multi-media, Multi-layered WeChat Groups

Fathema, N., Shannon, D., Ross, M.: Expanding The Technology Acceptance Model (TAM) to Examine Faculty Use of Learning Management Systems (LMSs) In: Higher Education Institutions (2015)

Islam, A.K.M.N.: Investigating e-learning system usage outcomes in the university context. Comput Educ. 69(nov), 387–399 (2013). https://doi.org/10.1016/j.compedu.2013.07.037

Chua, Y.P., Don, Z.M.: Effects of computer-based educational achievement test on test performance and test takers’ motivation. Comput. Hum. Behav. 29(5), 1889–1895 (2013). https://doi.org/10.1016/j.chb.2013.03.008CrossRef

Castillo-Merino, D., Serradell-López, E.: An analysis of the determinants of students’ performance in e-learning. Comput. Hum. Behav. 30, 476–484 (2014). https://doi.org/10.1016/j.chb.2013.06.020CrossRef

Ismail, N.Z., Razak, M.R., Zakariah, Z., Alias, N., Aziz, M.N.A.: E-Learning continuance intention among higher learning institution students’ in Malaysia. Proc. Soc. Behav. Sci. 67, 409–415 (2012). https://doi.org/10.1016/j.sbspro.2012.11.345CrossRef

Hodge, E., Chenelle, S.: The challenge of providing high-quality feedback online: building a culture of continuous improvement in an online course for adult learners. Transform.: J. Incl. Scholarsh. Pedagogy 28 (2018). https://doi.org/10.1353/tnf.2018.0013

Al-Fraihat, D., Joy, M., Masa’Deh, R., Sinclair, J.: Evaluating E-learning systems success: an empirical study. Comput. Hum. Behav. 102, 67–86 (2020). https://doi.org/10.1016/j.chb.2019.08.004CrossRef

González-González, I., Serradell-López, E., Castillo-Merino, D.: The Implementation of Process Management: A System to Increase Business Efficiency - Empirical Study of Spanish Companies (2012). https://doi.org/10.4018/IJKSR.2012010102

Eom, S.B., Ashill, N.J.: A system’s view of e-learning success model. Decis. Sci. J. Innov. Educ. (2018). https://doi.org/10.1111/dsji.12144

10.

Demirkan, H., Goul, M., Gros, M.: A reference model for sustainable e-learning service systems: experiences with the Joint University/Teradata Consortium. Decis. Sci. J. Innov. Educ. 8(1), 151–189 (2010). https://doi.org/10.1111/j.1540-4609.2009.00250.xCrossRef

11.

Lin, K.M., Chen, N.S., Fang, K.: Understanding e-learning continuance intention: a negative critical incidents perspective. Behav. Inform. Technol. (2011). https://doi.org/10.1080/01449291003752948CrossRef

12.

Swan, K.: Learning effectiveness: what the research tells us. Sloan Center Online Educ. 4(3), 106–116 (2003). https://doi.org/10.1145/1117417.1117423CrossRef

13.

Fornell, C., Johnson, M.D., Anderson, E.W., Cha, J., Bryant, B.E.: The American customer satisfaction index: nature, purpose, and findings. J Mark. 60(4), 7–18 (1996). https://doi.org/10.2307/1251898CrossRef

14.

Rimland, E.: Assessing affective learning using a student response system. Portal Libr. Acad. 13(4), 385–401 (2013). https://doi.org/10.1353/pla.2013.0037CrossRef

15.

Bandura, A., Freeman, W.H., Lightsey, R.: Self-efficacy: the exercise of control. J. Cogn. Psychother. (1999). https://doi.org/10.1016/S0091-7435(02)00048-8CrossRef

16.

Sun, P., Tsai, R.J., Finger, G., Chen, Y., Yeh, D.: What drives a successful e-Learning? An empirical investigation of the critical factors influencing learner satisfaction. Comput. Educ. 50(4), 1183–1202 (2008). https://doi.org/10.1016/j.compedu.2006.11.007CrossRef

17.

Arbaugh, J.B.: Managing the on-line classroom: a study of technological and behavioral characteristics of web-based MBA courses. J. High Technol. Manag. Res. 13(2), 203–223 (2002). https://doi.org/10.1016/S1047-8310(02)00049-4CrossRef

18.

Arbaugh, J.B.: Virtual classroom characteristics and student satisfaction with internet-based MBA courses. J. Manag. Educ. 24(1), 32–54 (2000)

Title: The Construction and Measurement of an Online Learning Evaluation System Based on ACSI Mode
Authors: Chunmei Han
Yuzhuo Zhang
Hongji Yang
Lu Yu
Lei Zhang
Publisher: Springer International Publishing
Book: Learning Technologies and Systems
Print ISBN: 978-3-030-66905-8

Electronic ISBN: 978-3-030-66906-5

Copyright Year: 2021
DOI: https://doi.org/10.1007/978-3-030-66906-5_28

Springer Professional

Abstract

Please log in to get access to your license.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Springer Professional "Technik"

Springer Professional "Wirtschaft"

Premium Partner