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23-10-2023 | Empirical article

The contingent impacts of dynamic service innovation capabilities on firm performance

Authors: Jun Zhan, Shun Zhang, Silvana Trimi

Published in: Service Business | Issue 4/2023

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Abstract

This paper analyzes the impact of dynamic service innovation capabilities (DSICs) on organizational performance of service enterprises based on firms’ external and internal contingencies. The study is based on the data from 676 small and medium business-to-business service firms in China. The results revealed significant positive effects of DSICs on firms’ financial and market performance, while confirming that the performance effect of DSICs is contingent on organizational structure and competitive intensity. The study results provide valuable insights to both researchers in the service innovation field and practicing managers who make strategic decisions on allocating resources for sustainable growth of service firms.

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Title: The contingent impacts of dynamic service innovation capabilities on firm performance
Authors: Jun Zhan
Shun Zhang
Silvana Trimi
Publication date: 23-10-2023
Publisher: Springer Berlin Heidelberg
Published in: Service Business / Issue 4/2023
Print ISSN: 1862-8516
Electronic ISSN: 1862-8508
DOI: https://doi.org/10.1007/s11628-023-00546-8

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