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Journal of the Academy of Marketing Science
Published in: Journal of the Academy of Marketing Science 3/2002

01-06-2002

The effect of relational constructs on customer referrals and number of services purchased from a multiservice provider: Does age of relationship matter?

Authors: Peter C. Verhoef, Philip Hans Franses, Janny C. Hoekstra

Published in: Journal of the Academy of Marketing Science | Issue 3/2002

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Metadata
Title
The effect of relational constructs on customer referrals and number of services purchased from a multiservice provider: Does age of relationship matter?
Authors
Peter C. Verhoef
Philip Hans Franses
Janny C. Hoekstra
Publication date
01-06-2002
Publisher
Springer-Verlag
Published in
Journal of the Academy of Marketing Science / Issue 3/2002
Print ISSN: 0092-0703
Electronic ISSN: 1552-7824
DOI
https://doi.org/10.1177/0092070302303002

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