Introduction
Literature review and conceptual framework
Students’ satisfaction
Factors influencing students’ satisfaction on remote learning
Methodology
Demographic characteristics
Frequency | Percentage | |
---|---|---|
Gender | ||
Female | 254 | 52.9 |
Male | 226 | 47.1 |
Nationality | ||
Local | 410 | 85.4 |
International | 70 | 14.6 |
Age | ||
18–22 years old | 409 | 85.2 |
23–27 years old | 44 | 9.2 |
28–32 years old | 17 | 3.5 |
33–37 years old | 10 | 2.1 |
Student number | Gender | Age | Nationality |
---|---|---|---|
S1 | Female | 20 | Local |
S2 | Male | 20 | Local |
S3 | Male | 20 | Foreign (Indonesia) |
S4 | Female | 20 | Foreign (Japan) |
S5 | Female | 21 | Foreign (China) |
S6 | Male | 27 | Local |
Results and discussions
Assessment of measurement model
Factors | Items | Truncated statement | Loadings | AVE | CR | CA |
---|---|---|---|---|---|---|
Online assessment (OAS) | OAS1 | Clear instructions to complete online assessments | 0.809 | 0.616 | 0.889 | 0.844 |
OAS2 | Virtual consultation hours were useful to complete my assessments | 0.788 | ||||
OAS3 | Able to complete my online assessments in a timely manner | 0.778 | ||||
OAS4 | Online assessments enhanced my understanding | 0.858 | ||||
OAS5 | Completed online assessments with honesty | 0.681 | ||||
Online Feedback (OFB) | OFB1 | Received timely feedback | 0.811 | 0.689 | 0.917 | 0.887 |
OFB2 | Provided constructive feedback for improvement | 0.840 | ||||
OFB3 | Access to the marking rubrics online | 0.834 | ||||
OFB4 | Easy access to the online feedback | 0.862 | ||||
OFB5 | Read all the feedback online | 0.803 | ||||
Online Teaching Effectiveness (OTE) | OTE1 | It is just as effective as F2F teaching | 0.759 | 0.663 | 0.887 | 0.833 |
OTE2 | Variety of online interactive tools while teaching | 0.836 | ||||
OTE3 | Kept virtual classes lively | 0.844 | ||||
OTE4 | Virtual classes were more interactive | 0.815 | ||||
Online Interaction (OIT) | OIT1 | Could explain my ideas to others in online discussions | 0.789 | 0.646 | 0.901 | 0.862 |
OIT2 | Interactive online discussions with other students | 0.832 | ||||
OIT3 | Convenience to discuss group work online | 0.848 | ||||
OIT4 | Comfortable to communicate with my lecturers online | 0.820 | ||||
OIT5 | Got to know new friends online | 0.724 | ||||
Online Support (OSP) | OSP1 | Sufficient IT resources for online learning | 0.691 | 0.661 | 0.906 | 0.871 |
OSP2 | Strong internet network access | 0.777 | ||||
OSP3 | Extra online assistance is provided by the university | 0.836 | ||||
OSP4 | Sufficient technical support for online learning | 0.870 | ||||
OSP5 | Easy for me to contact the university | 0.876 | ||||
Future Relevance (OFR) | OFR1 | Online learning made my studies more relevant | 0.892 | 0.754 | 0.924 | 0.891 |
OFR2 | Online materials put me in a real-world context | 0.871 | ||||
OFR3 | Knowledge gained is relevant to my future career | 0.883 | ||||
OFR4 | Skills learnt online is necessary for my future job | 0.826 | ||||
Personal Well-being (OWB) | OWB1 | Online workload is too heavy | 0.904 | 0.84 | 0.954 | 0.939 |
OWB2 | Caused me to have difficulty in sleeping | 0.938 | ||||
OWB3 | Eyesight has deteriorate | 0.936 | ||||
OWB4 | Online learning makes me nervous | 0.886 | ||||
Remote Online Learning Satisfaction (OLS) | OLS1 | Had a positive online learning experience | 0.869 | 0.756 | 0.925 | 0.892 |
OLS2 | Satisfied with my online learning experience | 0.898 | ||||
OLS3 | More effective compared to traditional classes | 0.852 | ||||
OLS4 | Enjoyed online learning more | 0.858 | ||||
Continuous Usage Intention (CI) | CI1 | Happy to continue using online learning method | 0.940 | 0.875 | 0.954 | 0.928 |
CI2 | Would recommend my friends to use online learning method | 0.949 | ||||
CI3 | Should use online learning as the future direction | 0.916 |
CI | OAS | OFB | OFR | OIT | OLS | OSP | OTE | |
---|---|---|---|---|---|---|---|---|
Continuous Usage Intention (CI) | 0.935 | |||||||
Online Assessment (OAS) | 0.357 | 0.785 | ||||||
Online Feedback (OFB) | 0.306 | 0.764 | 0.830 | |||||
Online Future Relevance (OFR) | 0.651 | 0.497 | 0.478 | 0.868 | ||||
Online Interaction (OIT) | 0.646 | 0.562 | 0.509 | 0.683 | 0.804 | |||
Remote Online Learning Satisfaction (OLS) | 0.826 | 0.480 | 0.403 | 0.701 | 0.741 | 0.870 | ||
Online Support (OSP) | 0.531 | 0.483 | 0.472 | 0.774 | 0.64 | 0.621 | 0.813 | |
Online Teaching Effectiveness (OTE) | 0.578 | 0.673 | 0.615 | 0.626 | 0.732 | 0.681 | 0.613 | 0.814 |
Personal Well-being (OWB) | − 0.017 | 0.037 | 0.033 | 0.045 | 0.015 | − 0.035 | 0.010 | 0.050 |
Assessment of structural model
Hypothesis | Relationship | Path coefficient (β) | SE | t-value | p value | Decision |
---|---|---|---|---|---|---|
H1 | Ho: OAS has no significant relationship with OLS Ha: OAS has a significant relationship with OLS | 0.025 | 0.051 | 0.488 | 0.313 | Ho accepted Ha rejected |
H2 | Ho: OFB has no significant relationship with OLS Ha: OFB has a significant relationship with OLS | − 0.125 | 0.041 | 3.075 | 0.001 | Ho rejected Ha accepted |
H3 | Ho: OTE has no significant relationship with OLS Ha: OTE has a significant relationship with OLS | 0.261 | 0.052 | 4.998 | 0.000 | Ho rejected Ha accepted |
H4 | Ho: OIT has no significant relationship with OLS Ha: OIT has a significant relationship with OLS | 0.367 | 0.052 | 7.018 | 0.000 | Ho rejected Ha accepted |
H5 | Ho: OSP has no significant relationship with OLS Ha: OSP has a significant relationship with OLS | 0.032 | 0.048 | 0.662 | 0.254 | Ho accepted Ha rejected |
H6 | Ho: OFR has no significant relationship with OLS Ha: OFR has a significant relationship with OLS | 0.314 | 0.055 | 5.683 | 0.000 | Ho rejected Ha accepted |
H7 | Ho: OWB has no significant relationship with OLS Ha: OWB has a significant relationship with OLS | − 0.065 | 0.034 | 1.936 | 0.026 | Ho rejected Ha accepted |
H8 | Ho: OLS has no significant relationship with CI Ha: OLS has a significant relationship with CI | 0.826 | 0.015 | 53.789 | 0.000 | Ho rejected Ha accepted |
H9a | Ho: OLS does not mediate the relationship between OAS and CI Ha: OLS does mediate the relationship between OAS and CI | 0.021 | 0.043 | 0.477 | 0.634 | Ho accepted Ha rejected |
H9b | Ho: OLS does not mediate the relationship between OFB and CI Ha: OLS does mediate the relationship between OFB and CI | − 0.103 | − 0.101 | 2.975 | 0.003 | Ho rejected Ha accepted |
H9c | Ho: OLS does not mediate the relationship between OTE and CI Ha: OLS does mediate the relationship between OTE and CI | 0.216 | 0.044 | 4.901 | 0.000 | Ho rejected Ha accepted |
H9d | Ho: OLS does not mediate the relationship between OIT and CI Ha: OLS does mediate the relationship between OIT and CI | 0.303 | 0.042 | 7.228 | 0.000 | Ho rejected Ha accepted |
H9e | Ho: OLS does not mediate the relationship between OSP and CI Ha: OLS does mediate the relationship between OSP and CI | 0.026 | 0.041 | 0.637 | 0.525 | Ho accepted Ha rejected |
H9f | Ho: OLS does not mediate the relationship between OWB and CI Ha: OLS does mediate the relationship between OWB and CI | − 0.054 | 0.029 | 1.882 | 0.060 | Ho accepted Ha rejected |
H10 | Ho: Gender does not moderate the relationship between OLS and CI Ha: Gender does moderate the relationship between OLS and CI | − 0.068 | 0.051 | 1.340 | 0.090 | Ho accepted Ha rejected |
H11 | Ho: Proficiency does not moderate the relationship between OLS and CI Ha: Proficiency does moderate the relationship between OLS and CI | 0.093 | 0.030 | 3.077 | 0.001 | Ho rejected Ha accepted |
S1: Communication was a challenge. I find it difficult to interact with lecturers, I feel shy to turn on camera and mic to speak.S4: It’s difficult to communicate especially during group assignments, I don’t know my group members.S5: Lack of interaction with lecturers as I’m not able to meet lecturers face-to-face for consultation.
S1: Doing revision is easier because I can refer back to the recording. I like the chat option and typing on slide which is convenient.S2: I can save time because I do not need to move physically from one class to another.S3: I like (online class) because I don’t need to carry bag, no need make preparation. Can save time. Flexible, I can eat and drink while having class. For test and exams, I like it because its open book.S6: More convenient, I like lecturers who put information online—I can see anytime. Last time need to print and photocopy, so troublesome.
Conclusion and recommendations
Encourage interaction
S5: I think the lecturer's language should be designed with a sense of dialogue, avoiding long monologues and leaving us time to think. The lecturer can also be interactive, so that we are more motivated to learn.S6: Add more activities between lecturers and students (non academic activities would be good). Lecturers can share their own stories to make it more interesting.
S2: Need to ensure people turn on their cameras to ensure better engagement.S4: I think it’s good to open camera for 1st week of class, so we can familiarize with each other.