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01-07-2012 | ZfB-Special Issue 4/2012

Vertrauensunterstützung für sozio-technische ubiquitäre Systeme

Authors: Dipl.-Kfm. Matthias Söllner, Dipl.-Wirt.-Inf. Axel Hoffmann, Dr. Holger Hoffmann, Prof. Dr. Jan Marco Leimeister

Published in: Journal of Business Economics | Special Issue 4/2012

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Zusammenfassung

Vertrauensaufbau und Vertrauensunterstützung sind erfolgskritisch für die Adoption neuer IT-Systeme. Umso erstaunlicher ist, dass in der Literatur kaum etwas zur systematischen Integration der Vielzahl an verhaltensorientierten Erkenntnissen zu Vertrauen in und um IT-Systeme in deren Entwicklung zu finden ist. Das Ziel dieses Artikels ist die Entwicklung einer Methode zur Ableitung vertrauensunterstützender Komponenten für sozio-technische ubiquitäre Systeme. Die Methode wird exemplarisch auf die Entwicklung einer ubiquitären Restaurantempfehlungsanwendung angewandt. Die Anwendung wird hierdurch um vier vertrauensunterstützende Komponenten angereichert. Die so entwickelte Anwendung wird anschließend im Rahmen eines Laborexperiments mit 166 Probanden evaluiert. Hierbei wird gezeigt, dass sowohl das Vertrauen in das sozio-technische ubiquitäre System, als auch die Absicht es zu nutzen signifikant erhöht werden konnten. Soweit es den Autoren bekannt ist, beschreibt dieser Artikel als Erster, wie Vertrauen in systematischer Art und Weise in die Entwicklung sozio-technischer ubiquitärer Systeme einbezogen werden und welchen Nutzen dies stiften kann.

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Title: Vertrauensunterstützung für sozio-technische ubiquitäre Systeme
Authors: Dipl.-Kfm. Matthias Söllner
Dipl.-Wirt.-Inf. Axel Hoffmann
Dr. Holger Hoffmann
Prof. Dr. Jan Marco Leimeister
Publication date: 01-07-2012
Publisher: SP Gabler Verlag
Published in: Journal of Business Economics / Issue Special Issue 4/2012
Print ISSN: 0044-2372
Electronic ISSN: 1861-8928
DOI: https://doi.org/10.1007/s11573-012-0584-x

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