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Published in:
2004 | OriginalPaper | Chapter
Business Process Automation: Automating and Monitoring the Mortgage Process
Authors : Yvonne Cook, Trevor Naidoo
Published in: Business Process Automation
Publisher: Springer Berlin Heidelberg
Included in: Professional Book Archive
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This case study illustrates the benefits gained from implementing the full lifecycle of BPM, i.e. from Process Design to Process Automation to Process monitoring. ABFS has implemented the full lifecycle for their Loan Origination Process and gained a 15% productivity increase within the first 3 months of implementation.