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Published in:
Business Process Automation — Combining Best and Next Practices Read chapter Read first chapter

2004 | OriginalPaper | Chapter

Excellence in Vehicle Financing

Authors : Peter Westermann, Frank Gahse

Published in: Business Process Automation

Publisher: Springer Berlin Heidelberg

Included in: Professional Book Archive

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DaimlerChrysler Bank invested into a Business Process Automation solution for their finance request process. The bank then decided to testcase ARIS Process Performance Manager to improve and manage the “Degree of Business Process Automation ”, boosting response times to customers, thus increasing customer satisfaction, “Hit Rates” and reducing costs due to fewer manual interactions.

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Metadata
Title
Excellence in Vehicle Financing
Authors
Peter Westermann
Frank Gahse
Copyright Year
2004
Publisher
Springer Berlin Heidelberg
Book
Business Process Automation

Print ISBN: 978-3-642-05869-1

Electronic ISBN: 978-3-540-24702-9

Copyright Year: 2004

DOI
https://doi.org/10.1007/978-3-540-24702-9_7

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