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Service Business

Issue 2/2007

Content (5 Articles)

Original Paper

The dynamics and evolution of the service marketing literature: 1993–2003

Olivier Furrer, Pierre Sollberger

Open Access Original Paper

Service value chains and effects of scale

Bart Nooteboom

Original Paper

Customer interaction in environmental innovation: the case of cloth diaper laundering

Jesús Ángel del Brío, Esteban Fernández, Beatriz Junquera

Original Paper

Can economic bonus programs jeopardize service relationships?

Thorsten Hennig-Thurau, Michael Paul

Book Review

L. Heracleous, J. Wirts, N. Pangarkar: Flying high in a competitive industry

Anne Davey

Mar 07
Issue: 1/2007
Sep 07
Issue: 3/2007

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