Issue 3/2018
Special sectiion on S.I. : Innovation and Service-Dominant Logic. Guest editors: Kun-Huang Huarng, Francisco Mas-Verdú & Amparo Cervera-Taulet
Content (9 Articles)
Editorial
Innovation and service-dominant logic
Kun-Huang Huarng, Amparo Cervera, Francisco Mas-Verdu
Open Access
S.I. : Innovation and Service-Dominant Logic
Value logics for service innovation: practice-driven implications for service-dominant logic
Erik Lindhult, Koteshwar Chirumalla, Pejvak Oghazi, Vinit Parida
S.I. : Innovation and Service-Dominant Logic
Predicting hospitality financial distress with ensemble models: the case of US hotels, restaurants, and amusement and recreation
Soo Young Kim
S.I. : Innovation and Service-Dominant Logic
Quality management as a driver of innovation in the service industry
Tomás Félix González-Cruz, Norat Roig-Tierno, Dolores Botella-Carrubí
Open Access
S.I. : Innovation and Service-Dominant Logic
Collaborative workplaces for innovation in service companies: barriers and enablers for supporting new ways of working
Claudia Manca, Mercedes Grijalvo, Miguel Palacios, Matti Kaulio
Empirical article
A study of the relationships among sensory experience, emotion, and buying behavior in coffeehouse chains
Hsi-Tien Chen, Yun-Tsan Lin
Empirical article
Impact of operational innovations on customer loyalty in the healthcare sector
Kwan Soo Hong, DonHee Lee
Empirical article
Understanding the influences of story elements in service businesses
Yi-Ching Hsieh, Hung-Chang Chiu, Yun-Chia Tang, Chen-Hao Liu
Empirical article
Two-sided effects of customer participation: roles of relationships and social-interaction values in social services
Cheol Park, Heejung Lee, Jongkun Jun, Thaemin Lee