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Service Business

Issue 3-4/2010

Content (9 Articles)

Original Paper

The implementation of a quality management system based on the Q tourist quality standard. The case of hotel sector

M. Clara Viada-Stenger, Francisco Balbastre-Benavent, Ana M. Redondo-Cano

Original Paper

Web 2.0 service adoption and entrepreneurial orientation

Seongbae Lim, Silvana Trimi, Hong-Hee Lee

Original Paper

Marketing capabilities, stakeholders’ satisfaction, and performance

Sonia Cruz-Ros, Tomás F. González Cruz, Carmen Pérez-Cabañero

Original Paper

A dynamic forecasting model for nursing manpower requirements in the medical service industry

Soong Hwan Chung, Doo Chae Jung, Seong No Yoon, DonHee Lee

Original Paper

Outsourcing agrochemical services: economic or strategic logic?

Ana Redondo-Cano, M. Teresa Canet-Giner

Original Paper

The appealing characteristics of download type mobile games

Chang-Su Kim, Eun-Hai Oh, Kyung Hoon Yang, Jae Kyung Kim

Original Paper

The development of new higher education courses

Emerson Wagner Mainardes, Maria José Silva, Maria José Carvalho de Souza Domingues