Issue 4/2014
Content (10 Articles)
Empirical Article
Knowledge intensive business services and their impact on innovation in China
Xing Shi, Yanrui Wu, Dingtao Zhao
Empirical article
The impact of market orientation on patient loyalty: the mediation of relationship quality
Jin-An Huang, Chi-Shiun Lai, Jer-San Hu, Rhay-Hung Weng
Empirical Article
Disability users’ evaluation of the web accessibility of SNS
Sang M. Lee, Soon-Goo Hong, Dong-Han An, Hyun-Mi Lee
Empirical Article
Employee-owned and capitalist firms: is performance linked to ownership?
Josefina Fernández-Guadaño
Empirical Article
The impact of external environmental on business process management and organizational performance
Wai Peng Wong, Noor Hazlina Ahmad, Aizzat Mohd. Nasurdin, Marini Nurbanum Mohamad
Empirical article
A consumer value analysis of mobile internet protocol television based on a means-end chain theory
Hyunsoo Kang, Mincheol Kang, Sora Yoon, Dongju Kim
Empirical article
Antecedents of intention to use CUSS system: moderating effects of self-efficacy
Lily Shui-Lien Chen, Karen Iee-Fung Wu
Empirical article
Internationalisation and innovation in the knowledge-intensive business services
David Doloreux, Anika Laperrière
Empirical Article
Service failure, time pressure, and conscientiousness of service providers: the dual processing model perspective
Ching-I Teng, Angela Shin-Yih Chen, Hao-Yuan Chang, Ching-Wen Fu
Theoretical article
Putting forth marketing competencies strength with collaborating partners in the hotel industry
Edward C. S. Ku