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Public Organization Review

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25-05-2021

Social Accountability: E-Monitoring Public Management in an Emerging Economy

Authors: Klayson Sesana Bonatto, Fábio Yoshio Suguri Motoki, João Eudes Bezerra Filho, Emerson Wagner Mainardes

Published in: Public Organization Review | Issue 1/2022

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Abstract

Using the theory of planned behaviour, this research investigates whether a computerised system is capable of inducing the intention, and consequently the behaviour of individuals, to monitor public management. The CidadES—Controle Social system was the object of study and the data collection was conducted through an electronic questionnaire. Using structural equation modelling with partial least squares estimation, results indicate that intention and behaviour are mainly influenced by the usefulness that individuals attribute to this type of system. The present study broadens the understanding of behaviour in the use of e-Government systems within the important dimension of social accountability.

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Title: Social Accountability: E-Monitoring Public Management in an Emerging Economy
Authors: Klayson Sesana Bonatto
Fábio Yoshio Suguri Motoki
João Eudes Bezerra Filho
Emerson Wagner Mainardes
Publication date: 25-05-2021
Publisher: Springer US
Published in: Public Organization Review / Issue 1/2022
Print ISSN: 1566-7170
Electronic ISSN: 1573-7098
DOI: https://doi.org/10.1007/s11115-021-00524-6

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