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27-07-2021 | Empirical article

Structural relationships between psychosocial risk, relationship quality, need for cognition, and quarantine intentions: the case of the quarantine hotel

Authors: Hung-Che Wu, Xiaolian Chen, Ya-Yuan Chang

Published in: Service Business | Issue 4/2021

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Abstract

This study investigates the relationships between psychosocial risk, relationship quality, need for cognition, and quarantine intentions. Empirical data were collected from quarantine hotel guests in Guangzhou. The results show that depression, anxiety, and stress have a negative influence on satisfaction and that trust and intimacy have a positive influence on satisfaction. Trust has a positive influence on intimacy. Trust and intimacy have a positive influence on commitment. Commitment, satisfaction, and intimacy have a positive influence on quarantine intentions. Intimacy mediates the effect of trust on quarantine intentions. Need for cognition moderates the relationship between satisfaction and quarantine intentions. The theoretical and managerial implications of these results are discussed.

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Title: Structural relationships between psychosocial risk, relationship quality, need for cognition, and quarantine intentions: the case of the quarantine hotel
Authors: Hung-Che Wu
Xiaolian Chen
Ya-Yuan Chang
Publication date: 27-07-2021
Publisher: Springer Berlin Heidelberg
Published in: Service Business / Issue 4/2021
Print ISSN: 1862-8516
Electronic ISSN: 1862-8508
DOI: https://doi.org/10.1007/s11628-021-00454-9

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