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Information Systems Frontiers

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19-04-2022

Using Multi-Factor Authentication for Online Account Security: Examining the Influence of Anticipated Regret

Authors: Obi M. Ogbanufe, Corey Baham

Published in: Information Systems Frontiers | Issue 2/2023

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Abstract

Authentication plays an important role in securing our systems but is threatened by increasingly sophisticated account hacking and account take over. Several security services have been developed, including multi-factor authentication (MFA) designed to cope with online account authentication. It remains unknown how users perceive and evaluate secure authentication for online account threats and consequently use it to protect their online account. Drawing on the Protection Motivation Theory (PMT) and the literature on anticipated regret, this study investigates the factors that affect the use of MFA secure authentication to avoid online account threats. This work extends PMT by showing how the emotion of anticipated regret heightens appraisals of threat and coping.

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Although this study’s focus is on understanding the influence of anticipated regret (i.e., emotions) as an information source for PMT’s mediating variables, previous studies have modeled anticipated regret as a consequence of coping behaviors and cognitive appraisals (e.g., Verkijika, 2018). Thus, we performed a post-hoc analysis (See Appendix 5) to include the estimation of anticipated regret as a consequent of threat appraisal, and anticipated regret as a determinant of MFA motivation and MFA use. These relationships are significant at the 0.05 level of significance or lower.

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Title: Using Multi-Factor Authentication for Online Account Security: Examining the Influence of Anticipated Regret
Authors: Obi M. Ogbanufe
Corey Baham
Publication date: 19-04-2022
Publisher: Springer US
Published in: Information Systems Frontiers / Issue 2/2023
Print ISSN: 1387-3326
Electronic ISSN: 1572-9419
DOI: https://doi.org/10.1007/s10796-022-10278-1

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