Issue 2/2021
Content (7 Articles)
Original research article
Increasing citizen satisfaction with municipal services: the function of intangible factors
Hanna Gendel-Guterman, Miriam Billig
Original research article
The impact of cause-related marketing campaigns on the reputation of corporations and NGOs
Enrique Carlos Bianchi, Gaspar Gracia Daponte, Leticia Pirard
Original Article
The influence of Public University library service quality and library Brand image on user loyalty
Kojo Kakra Twum, Andrews Agya Yalley, Gloria Kakrabah-Quarshie Agyapong, Daniel Ofori
Open Access
Original research article
They ought to do it too: Understanding effects of social information on donation behavior and mood
Claire van Teunenbroek, René Bekkers, Bianca Beersma
Original research article
Thumbs down on “likes”? The impact of Facebook reactions on online consumers’ nonprofit engagement behavior
Min Chung Han
Original research article
Does youth civic engagement enhance social and academic performance?
Ana Fernandes, Teresa Proença, Marisa R. Ferreira, Arminda Paço
Original research article
Engagement in social networks: a multi-method study in non-profits organizations
Renata V. Klafke, Paulo M. Gomes, Demétrio Mendonça Junior, Simone R. Didonet, Ana M. Toaldo