Ausgabe 2/2021
Inhalt (7 Artikel)
Increasing citizen satisfaction with municipal services: the function of intangible factors
Hanna Gendel-Guterman, Miriam Billig
The impact of cause-related marketing campaigns on the reputation of corporations and NGOs
Enrique Carlos Bianchi, Gaspar Gracia Daponte, Leticia Pirard
The influence of Public University library service quality and library Brand image on user loyalty
Kojo Kakra Twum, Andrews Agya Yalley, Gloria Kakrabah-Quarshie Agyapong, Daniel Ofori
They ought to do it too: Understanding effects of social information on donation behavior and mood
Claire van Teunenbroek, René Bekkers, Bianca Beersma
Thumbs down on “likes”? The impact of Facebook reactions on online consumers’ nonprofit engagement behavior
Min Chung Han
Does youth civic engagement enhance social and academic performance?
Ana Fernandes, Teresa Proença, Marisa R. Ferreira, Arminda Paço
Engagement in social networks: a multi-method study in non-profits organizations
Renata V. Klafke, Paulo M. Gomes, Demétrio Mendonça Junior, Simone R. Didonet, Ana M. Toaldo