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24-05-2019 | Original research

Promoting Learners’ Voice Productions Using Chatbots as a Tool for Improving the Learning Process in a MOOC

Authors: Juanan Pereira, María Fernández-Raga, Sara Osuna-Acedo, Margarita Roura-Redondo, Oskar Almazán-López, Alejandro Buldón-Olalla

Published in: Technology, Knowledge and Learning | Issue 4/2019

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Abstract

The globally widespread instant messaging (IM) mobile applications such as WhatsApp or Telegram were not originally educational tools, but they have become platforms for peer to peer assessment (P2P). The IM applications offer “chatbots” or “virtual assistant bots” that help students by providing them a multitude of services in the form of text or voice dialogs. A new method for integrating P2P assessment using voice recordings with the help of a chatbot is proposed. By using this system we can effectively improve both the typical learning and the P2P evaluation process of a massive open on-line course (MOOC). After a 2-month experiment, with 77 students that recorded 737 voice answers with a Telegram based chatbot, we describe in detail how to use a chatbot and the way to design voice-based challenges to perform a new kind of assignment in a MOOC, with 90% of the learners encouraging us to use chatbots in future courses.

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Title: Promoting Learners’ Voice Productions Using Chatbots as a Tool for Improving the Learning Process in a MOOC
Authors: Juanan Pereira
María Fernández-Raga
Sara Osuna-Acedo
Margarita Roura-Redondo
Oskar Almazán-López
Alejandro Buldón-Olalla
Publication date: 24-05-2019
Publisher: Springer Netherlands
Published in: Technology, Knowledge and Learning / Issue 4/2019
Print ISSN: 2211-1662
Electronic ISSN: 2211-1670
DOI: https://doi.org/10.1007/s10758-019-09414-9

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