Issue 4/2023
The future of artificial intelligence and robotics in the retail and service sector
Content (10 Articles)
Editorial
The future of artificial intelligence and robotics in the retail and service sector: Sketching the field of consumer-robot-experiences
Stephanie M. Noble, Martin Mende
Commentary
From homo sapiens to homo superior? Wearable robotics as the platform for transhumanist marketing
Martin Mende, Stephanie M. Noble, Thomas Sugar
Open Access
Original Empirical Research
Robots do not judge: service robots can alleviate embarrassment in service encounters
Jana Holthöwer, Jenny van Doorn
Original Empirical Research
AI increases unethical consumer behavior due to reduced anticipatory guilt
TaeWoo Kim, Hyejin Lee, Michelle Yoosun Kim, SunAh Kim, Adam Duhachek
Original Empirical Research
The effect of implementing chatbot customer service on stock returns: an event study analysis
Darima Fotheringham, Michael A. Wiles
Open Access
Original Empirical Research
Voice bots on the frontline: Voice-based interfaces enhance flow-like consumer experiences & boost service outcomes
Naim Zierau, Christian Hildebrand, Anouk Bergner, Francesc Busquet, Anuschka Schmitt, Jan Marco Leimeister
Open Access
Original Empirical Research
How artificiality and intelligence affect voice assistant evaluations
Abhijit Guha, Timna Bressgott, Dhruv Grewal, Dominik Mahr, Martin Wetzels, Elisa Schweiger
Original Empirical Research
Practice co-evolution: Collaboratively embedding artificial intelligence in retail practices
Francesca Bonetti, Matteo Montecchi, Kirk Plangger, Hope Jensen Schau
Open Access
Original Empirical Research
Social interactions in the metaverse: Framework, initial evidence, and research roadmap
Thorsten Hennig-Thurau, Dorothea N. Aliman, Alina M. Herting, Gerrit P. Cziehso, Marc Linder, Raoul V. Kübler
Open Access
Original Empirical Research
Trust in blockchain-enabled exchanges: Future directions in blockchain marketing
Teck Ming Tan, Saila Saraniemi