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Journal of the Academy of Marketing Science

Issue 4/2023

The future of artificial intelligence and robotics in the retail and service sector

Content (10 Articles)

Open Access Original Empirical Research

Robots do not judge: service robots can alleviate embarrassment in service encounters

Jana Holthöwer, Jenny van Doorn

Original Empirical Research

AI increases unethical consumer behavior due to reduced anticipatory guilt

TaeWoo Kim, Hyejin Lee, Michelle Yoosun Kim, SunAh Kim, Adam Duhachek

Original Empirical Research

The effect of implementing chatbot customer service on stock returns: an event study analysis

Darima Fotheringham, Michael A. Wiles

Open Access Original Empirical Research

Voice bots on the frontline: Voice-based interfaces enhance flow-like consumer experiences & boost service outcomes

Naim Zierau, Christian Hildebrand, Anouk Bergner, Francesc Busquet, Anuschka Schmitt, Jan Marco Leimeister

Open Access Original Empirical Research

How artificiality and intelligence affect voice assistant evaluations

Abhijit Guha, Timna Bressgott, Dhruv Grewal, Dominik Mahr, Martin Wetzels, Elisa Schweiger

Original Empirical Research

Practice co-evolution: Collaboratively embedding artificial intelligence in retail practices

Francesca Bonetti, Matteo Montecchi, Kirk Plangger, Hope Jensen Schau

Open Access Original Empirical Research

Social interactions in the metaverse: Framework, initial evidence, and research roadmap

Thorsten Hennig-Thurau, Dorothea N. Aliman, Alina M. Herting, Gerrit P. Cziehso, Marc Linder, Raoul V. Kübler

Open Access Original Empirical Research

Trust in blockchain-enabled exchanges: Future directions in blockchain marketing

Teck Ming Tan, Saila Saraniemi

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