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Erschienen in:
2013 | OriginalPaper | Buchkapitel
A New Method for Human Reliability Analysis in New Product Development
verfasst von : Raymond Djaloeis, Sönke Duckwitz, Malte Hinsch, Jörg Feldhusen, Christopher M. Schlick
Erschienen in: Smart Product Engineering
Verlag: Springer Berlin Heidelberg
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Human reliability is an essential quality of the complex and highly dynamic domain of new product development (NPD), because a low level of human error positively influences quality, cost and safety of a product. However, there is lack of empirical research in this area, especially regarding methodological approaches. In this paper, based on the abstraction hierarchy and the multi-facet human error taxonomy of Rasmussen as well as on the requirements of systematic engineering design by Pahl et al., a theory for human reliability in NPD is described. Based on this theory, a framework for a large-scale laboratory experiment (n=111) with three NPD-compliant design tasks was developed, which focused on the effects of limited available time on human reliability. The experiment provided a broad range of empirical results, which were quantitatively analyzed, and serves as the base for follow-up NPD experiments.