2005 | OriginalPaper | Buchkapitel
Accountability of Electronic Cross-Agency Service-Delivery Processes
verfasst von : Jeffrey Gortmaker, Marijn Janssen, René W. Wagenaar
Erschienen in: Electronic Government
Verlag: Springer Berlin Heidelberg
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Due to the fragmented nature of governments, governmental services are delivered by cross-agency service-delivery processes. Accountability for these cross-agency service-delivery processes is especially challenging, as it is unclear who is accountable for the whole cross-agency process. Unclear accountability relationships lead to untransparent processes. In this paper, we investigate literature on accountability, derive a framework for accountability of cross-agency service-delivery processes, and propose several initial mechanisms and guidelines for ensuring accountability of these processes.