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Erschienen in:
2013 | OriginalPaper | Buchkapitel
125. An Analysis of IT Customer Service Quality System
verfasst von : Yongrui An
Erschienen in: Emerging Technologies for Information Systems, Computing, and Management
Verlag: Springer New York
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Abstract
As today’s society is experiencing a rapid progress, it is far more important for customers to pursue better service than other factors like price, taste, etc. at the same premise. So it is obvious that the establishment of customer service system is a top priority for any company. And enhancing the quality of service for each customer is a crucial segment because it will directly affect the finance situation of any company. Thus, it is quite necessary to set up an effective customer service system for enterprises under the help of continuous improvement and development of social and economic system. The focus of this paper is how to improve the quality of customer service on the base of working experience in the Large Enterprise Group and the current trend of modern society.