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2019 | OriginalPaper | Buchkapitel

An Empirical Investigation of the Cultural Impacts on the Business Process Concepts’ Representations

verfasst von : Gregor Polančič, Pavlo Brin, Saša Kuhar, Gregor Jošt, Jernej Huber

Erschienen in: Business Process Management: Blockchain and Central and Eastern Europe Forum

Verlag: Springer International Publishing

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Abstract

Business Process Diagrams serve several purposes, including process analysis, process-related communication, and process automation. Considering communication, modelers must ensure that all participants understand a process diagram and the corresponding notation in the same way. With globalization, this might get challenging, since different cultural environments may imply implicitly different meanings to specified symbols, whereas the same concepts may be associated with different representations. Thus, our efforts are directed towards investigating the intuitiveness of common Business Process Concepts’ representations. In this manner, we performed empirical research on a sample of novice modelers in two cultural environments, who were instructed to design graphical representations for the defined concepts. Our findings show which Business Process Concepts’ representations are intuitive to novice modelers and how the cultural background impacts it.

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Vorheriges Kapitel Robotic Process Automation: Systematic Literature Review

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Titel: An Empirical Investigation of the Cultural Impacts on the Business Process Concepts’ Representations
verfasst von: Gregor Polančič
Pavlo Brin
Saša Kuhar
Gregor Jošt
Jernej Huber
Verlag: Springer International Publishing
Buch: Business Process Management: Blockchain and Central and Eastern Europe Forum
Print ISBN: 978-3-030-30428-7

Electronic ISBN: 978-3-030-30429-4

Copyright-Jahr: 2019
DOI: https://doi.org/10.1007/978-3-030-30429-4_20

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