89. Approaches for Generating Empathy: A Systematic Mapping

Empathy plays an important role in social interactions, such an effective teaching-learning process in a teacher-student relationship, and company-client or employee-customer relationship to retain potential clients and provide them with greater satisfaction. Increasingly, people are using technology to support their interactions, especially when the interlocutors are geographically distant from one another. This has a negative impact on the empathic capacity of individuals. In the Computer Science, there are different approaches, techniques and mechanisms to promote empathy in social or human-computer interactions. Therefore, this article presents a systematic mapping to identify and systematize the approaches, techniques and mechanisms used in computing to promote empathy. As a result, we have identified existing approaches (e.g. collaborative learning environment, virtual and robotics agents, and collaborative/affective games) to promote empathy, the main areas involved (e.g. human-computer interaction, artificial intelligence, robotics, and collaborative systems), the top researchers and their affiliations who are potential contributors to future research and, finally, the growth status of this line of research.