Banking Excellence Revisited: Winners and Losers in an Environment of Competition and Change

The four critical success factors discussed in Chapters 7–10 should serve as an analytical framework to identify those banking institutions best able to prosper in a dynamic environment of change. Yet there are still nagging doubts in applying them to specific banks — particularly when comparing the panel’s list of excellent institutions over the four year period between 1984 and 1988. As was pointed out in Chapter 2, half of the select few in 1984 did not reappear four years later. More specifically, three banks which received over half of the panel’s votes for Excellence in Banking — Security Pacific, Sumitomo Bank and Swiss Bank Corporation — received only a scattering of votes for this volume.