Anzeige
Erschienen in:
2015 | OriginalPaper | Buchkapitel
13. Continuous Improvement
verfasst von : K. Muralidharan
Erschienen in: Six Sigma for Organizational Excellence
Verlag: Springer India
Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.
Wählen Sie Textabschnitte aus um mit Künstlicher Intelligenz passenden Patente zu finden. powered by
Markieren Sie Textabschnitte, um KI-gestützt weitere passende Inhalte zu finden. powered by
Abstract
The necessity of overall total quality management (TQM) is the essence of this chapter. Quality management is all about the systematic way of guaranteeing that organized activities happen the way they are planned. Hence, many old and new philosophies of quality management are discussed here. Among all, the Deming’s plan–do–check–act, which describes the basic logic of data-based project management and Crosby’s principle of “doing it right the first time,” is still relevant in organizations and institutions. Further, the quality trilogy philosophy of Juran and robust design of Taguchi are extensively used by managers globally for quality improvement. The cause-and-effect diagram introduced by Ishikawa is also used sporadically by all quality practitioners. This is all apart from the various systems used nationally and internationally. Many such quality improvement tools are included in this chapter.