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2015 | OriginalPaper | Buchkapitel

11. Control Phase

verfasst von : K. Muralidharan

Erschienen in: Six Sigma for Organizational Excellence

Verlag: Springer India

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Abstract

The statistical process-control techniques are generally employed with considerable effectiveness for monitoring quality and surveillance of the process. Hence, examining various dimensions of a process is important. The dimensions of quality perceived in any process are performance, reliability, durability, serviceability, aesthetics, features, perceived quality, and conformance to standards. The statistical process control (SPC) then works on these dimensions either individually or combined. The process control can be very well monitored using control chart techniques. The control chart technique is explained in detail for both variable and attributes characteristics in this chapter. The chapter also includes the continuous monitoring of process using moving range chart and cumulative sum control charts. Apart from this, a detailed discussion on nonparametric control chart and its application in industrial applications that do not adhere to any parametric assumptions are also studied in detail. The importance of mistake proofing, standardization, and process dashboards are also given with a focus on standard operating procedures and work instructions.

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Titel: Control Phase
verfasst von: K. Muralidharan
Verlag: Springer India
Buch: Six Sigma for Organizational Excellence
Print ISBN: 978-81-322-2324-5

Electronic ISBN: 978-81-322-2325-2

Copyright-Jahr: 2015
DOI: https://doi.org/10.1007/978-81-322-2325-2_11

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