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2008 | OriginalPaper | Buchkapitel
Currents and Controversies in Contemporary Performance Management
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The area of performance management as a distinctive body of management literature is still evolving. In Chapter 3, David Otley explored some of its roots in the older operational research and accounting literatures, together with the integration of measures from those disciplines in tools such as the balanced scorecard or six-sigma, familiar to practising managers today. However, an unresolved theme underlying Otley’s position statement is the tension between the quasi-scientific measurable outputs of formal processes and the less bounded ‘softer’ outputs of performance management processes. This chapter explores the results of that tension.