Skip to main content

2017 | OriginalPaper | Buchkapitel

Designing and Deploying Meaningful Auditory Alarms for Control Systems

verfasst von : Bruno Sousa, Alessandro Donati, Elif Özcan, René van Egmond, Reinier Jansen, Judy Edworthy, Regina Peldszus, Yann Voumard

Erschienen in: Space Operations: Contributions from the Global Community

Verlag: Springer International Publishing

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

In the old days, spacecraft alarming notifications to operators were directed, upon arrival to ground, to one of those needle printers. Trained operators could tell, from the length and rhythm of the printer noise, what kind of alarm it was and therefore infer the criticality or the subject. Today, in monitoring and control systems (MCS) currently in use at the European Space Agency (ESA), there is no care to convey information in the sounds, and these alarm sounds have not been systematically designed to indicate the type of system failure and further elicit the desired and accurate operator response. Operators depend heavily on the graphical interfaces in order to pinpoint the source of alarm sounds (see Fig. 1) which further creates cognitive load. Similarly, switching cost from auditory perception to visual perception while finding the source of the information is undesirable when time can be a precious commodity for operators when monitoring valuable spacecraft. Therefore, ESA teamed up with Delft University of Technology and Plymouth University in order to investigate and design a new auditory display for the control rooms located in the European Space Operations Centre (ESOC), in Darmstadt, Germany

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Literatur
1.
Zurück zum Zitat Özcan, E., van Egmond, R., Edworthy, J.: AUDITORY DISPLAY DESIGN FOR ESA A theoretical approach to designing auditory warnings for manned and unmanned mission control rooms. Final Report ESA Project code AO 1–7223/12/F/MOS. Feb 2015 Özcan, E., van Egmond, R., Edworthy, J.: AUDITORY DISPLAY DESIGN FOR ESA A theoretical approach to designing auditory warnings for manned and unmanned mission control rooms. Final Report ESA Project code AO 1–7223/12/F/MOS. Feb 2015
2.
Zurück zum Zitat Belz, S., Robinson, M.C., Casali, J.: A new class of auditory warning signals: Auditory icons. Hum. Fact. 41, 608–618 (1999)CrossRef Belz, S., Robinson, M.C., Casali, J.: A new class of auditory warning signals: Auditory icons. Hum. Fact. 41, 608–618 (1999)CrossRef
3.
Zurück zum Zitat Edworthy, J., Loxley, S., Dennis, I.: Improving auditory warning design: relationship between warning sound parameters and perceived urgency. Hum. Fact. 33, 205–231 (1991)CrossRef Edworthy, J., Loxley, S., Dennis, I.: Improving auditory warning design: relationship between warning sound parameters and perceived urgency. Hum. Fact. 33, 205–231 (1991)CrossRef
4.
Zurück zum Zitat Graham, R.: Use of auditory icons as emergency warnings: evaluation within a vehicle avoidance application. Ergonomics. 42, 1233–1248 (1999)CrossRef Graham, R.: Use of auditory icons as emergency warnings: evaluation within a vehicle avoidance application. Ergonomics. 42, 1233–1248 (1999)CrossRef
5.
Zurück zum Zitat Hellier, E., Edworthy, J., Dennis, I.: Improving auditory warning design: quantifying and predicting the effects of different warning parameters on perceived urgency. Hum. Fact. 35, 693–706 (1993)CrossRef Hellier, E., Edworthy, J., Dennis, I.: Improving auditory warning design: quantifying and predicting the effects of different warning parameters on perceived urgency. Hum. Fact. 35, 693–706 (1993)CrossRef
6.
Zurück zum Zitat Keller, P., Stevens, C.: Meaning from environmental sounds: type of signal-referent relations and their effect on recognising auditory icons. J. Exp. Psychol. Appl. 10, 3–12 (2004)CrossRef Keller, P., Stevens, C.: Meaning from environmental sounds: type of signal-referent relations and their effect on recognising auditory icons. J. Exp. Psychol. Appl. 10, 3–12 (2004)CrossRef
7.
Zurück zum Zitat Patterson, R.: Guidelines for auditory warnings systems on civil aircraft. UK Civil Aviation Authority contract report No. 82017. Civil Aviation Authority, London (1982) Patterson, R.: Guidelines for auditory warnings systems on civil aircraft. UK Civil Aviation Authority contract report No. 82017. Civil Aviation Authority, London (1982)
8.
Zurück zum Zitat Edworthy, J., Hellier, E., Walters, K., et al.: Acoustic, semantic and phonetic influences in spoken warning signal words. Appl. Cogn. Psychol. 17, 915–933 (2003)CrossRef Edworthy, J., Hellier, E., Walters, K., et al.: Acoustic, semantic and phonetic influences in spoken warning signal words. Appl. Cogn. Psychol. 17, 915–933 (2003)CrossRef
9.
Zurück zum Zitat Guillaume, A., Pellieux, L., Chastres, V., et al.: Judging the urgency of nonvocal auditory warning signals: perceptual and cognitive processes. J. Exp. Psychol. Appl. 9, 196–212 (2003)CrossRef Guillaume, A., Pellieux, L., Chastres, V., et al.: Judging the urgency of nonvocal auditory warning signals: perceptual and cognitive processes. J. Exp. Psychol. Appl. 9, 196–212 (2003)CrossRef
10.
Zurück zum Zitat Hellier, E., Edworthy, J.: On using psychophysical techniques to achieve urgency mapping in auditory warnings. Appl. Ergon. 30, 167–171 (1996)CrossRef Hellier, E., Edworthy, J.: On using psychophysical techniques to achieve urgency mapping in auditory warnings. Appl. Ergon. 30, 167–171 (1996)CrossRef
11.
Zurück zum Zitat Hellier, E., Edworthy, J., Weedon, B., et al.: The perceived urgency of speech warnings 1: semantics vs acoustics. Hum. Fact. 44, 1–17 (2002)CrossRef Hellier, E., Edworthy, J., Weedon, B., et al.: The perceived urgency of speech warnings 1: semantics vs acoustics. Hum. Fact. 44, 1–17 (2002)CrossRef
12.
Zurück zum Zitat Haas, E., Casali, J.: Perceived urgency and response time to multi-tone and frequency-modulated warning signals in broadband noise. Ergonomics. 38, 2313–2326 (1995)CrossRef Haas, E., Casali, J.: Perceived urgency and response time to multi-tone and frequency-modulated warning signals in broadband noise. Ergonomics. 38, 2313–2326 (1995)CrossRef
13.
Zurück zum Zitat Haas, E., Edworthy, J.: Designing urgency into auditory warnings using pitch, speed and loudness. IEE Comput. Control J. 7, 193–198 (1996)CrossRef Haas, E., Edworthy, J.: Designing urgency into auditory warnings using pitch, speed and loudness. IEE Comput. Control J. 7, 193–198 (1996)CrossRef
14.
Zurück zum Zitat Momtahan, K., Hetu, R., Tansley, B.: An ergonomic analysis of the auditory alarm signals in the operating room and the recovery room. Ergonomics. 36, 1159–1176 (1993)CrossRef Momtahan, K., Hetu, R., Tansley, B.: An ergonomic analysis of the auditory alarm signals in the operating room and the recovery room. Ergonomics. 36, 1159–1176 (1993)CrossRef
16.
Zurück zum Zitat Edworthy, J.: Designing effective alarm sounds. Biomed. Instrum. Technol. July/August, 7, 200–204 (2011) Edworthy, J.: Designing effective alarm sounds. Biomed. Instrum. Technol. July/August, 7, 200–204 (2011)
17.
Zurück zum Zitat Laroche, C., Tran Quoc, H., Hetu, R., et al.: ‘Detectsound’: a computerised model for predicting the detectability of warning signals in noisy environments. Appl. Acoust. 33(3), 193–214 (1991)CrossRef Laroche, C., Tran Quoc, H., Hetu, R., et al.: ‘Detectsound’: a computerised model for predicting the detectability of warning signals in noisy environments. Appl. Acoust. 33(3), 193–214 (1991)CrossRef
18.
Zurück zum Zitat Petocz, A., Keller, P., Stevens, C.: Auditory warnings, signal-referent relations, and natural indicators: Re-thinking theory and application. J. Exp. Psychol. Appl. 14(2), 165–178 (2004)CrossRef Petocz, A., Keller, P., Stevens, C.: Auditory warnings, signal-referent relations, and natural indicators: Re-thinking theory and application. J. Exp. Psychol. Appl. 14(2), 165–178 (2004)CrossRef
19.
Zurück zum Zitat Leung, Y., Smith, S., Parker, S., et al.: Learning and retention of auditory warnings. In: Frysinger, S., Kramer, G. (eds.) Proceedings of the Third International Conference on Auditory Display, Palo Alto, CA, USA (1997) Leung, Y., Smith, S., Parker, S., et al.: Learning and retention of auditory warnings. In: Frysinger, S., Kramer, G. (eds.) Proceedings of the Third International Conference on Auditory Display, Palo Alto, CA, USA (1997)
20.
Zurück zum Zitat Ulfvengren, P.: Design of natural warning sounds in human-machine systems. Unpublished doctoral thesis, Stockholm Institute of Technology (2003) Ulfvengren, P.: Design of natural warning sounds in human-machine systems. Unpublished doctoral thesis, Stockholm Institute of Technology (2003)
21.
Zurück zum Zitat Edworthy, J., Hellier, E., Titchener, K., et al.: Heterogeneity in alarm sounds makes them easier to learn. Int. J. Ind. Ergonom. 41, 136–146 (2011)CrossRef Edworthy, J., Hellier, E., Titchener, K., et al.: Heterogeneity in alarm sounds makes them easier to learn. Int. J. Ind. Ergonom. 41, 136–146 (2011)CrossRef
22.
Zurück zum Zitat Aldrich, K., Hellier, E., Edworthy, J.: What determines auditory similarity? The effect of stimulus group and methodology. Q. J. Exp. Psychol. 62(1), 62–83 (2009)CrossRef Aldrich, K., Hellier, E., Edworthy, J.: What determines auditory similarity? The effect of stimulus group and methodology. Q. J. Exp. Psychol. 62(1), 62–83 (2009)CrossRef
23.
Zurück zum Zitat Edworthy, J., Hellier, E., Aldrich, K., Loxley, S.: Designing Trend Monitoring Sounds, methodological issues and an application. J. Exp. Psychol. Appl. 10(4), 203–218 (2004)CrossRef Edworthy, J., Hellier, E., Aldrich, K., Loxley, S.: Designing Trend Monitoring Sounds, methodological issues and an application. J. Exp. Psychol. Appl. 10(4), 203–218 (2004)CrossRef
24.
Zurück zum Zitat Edworthy, J., Hellier, E., Hards, R.: The semantic associations of acoustic parameters commonly used in the design of auditory information and warning signals. Ergonomics. 38(11), 2341–2361 (1995)CrossRef Edworthy, J., Hellier, E., Hards, R.: The semantic associations of acoustic parameters commonly used in the design of auditory information and warning signals. Ergonomics. 38(11), 2341–2361 (1995)CrossRef
25.
Zurück zum Zitat Cila, N., Özcan, E., Hekkert, P.: Product metaphor generation: mapping strategies of designers. Proceedings of the 8th Conference on Design & Emotion, London (2012) Cila, N., Özcan, E., Hekkert, P.: Product metaphor generation: mapping strategies of designers. Proceedings of the 8th Conference on Design & Emotion, London (2012)
27.
Zurück zum Zitat Markussen, T., Özcan, E., Cila, N.: Beyond metaphor in product use and interaction. Proceedings of Design and Semantics of Form and Movement (DeSForM), Wellington (2012) Markussen, T., Özcan, E., Cila, N.: Beyond metaphor in product use and interaction. Proceedings of Design and Semantics of Form and Movement (DeSForM), Wellington (2012)
28.
Zurück zum Zitat Özcan, E.: Conceptualization of product sounds: learning from mindmaps. Proceedings of the 4th World Conference on Design Research (IASDR), Delft (2011) Özcan, E.: Conceptualization of product sounds: learning from mindmaps. Proceedings of the 4th World Conference on Design Research (IASDR), Delft (2011)
29.
Zurück zum Zitat Jansen, R.J., Özcan, E., Van Egmond, R.: PSST! Product Sound Sketching Tool. J. Audio Eng. Soc. 59(6), 396–403 (2011) Jansen, R.J., Özcan, E., Van Egmond, R.: PSST! Product Sound Sketching Tool. J. Audio Eng. Soc. 59(6), 396–403 (2011)
30.
Zurück zum Zitat Özcan, E., Egmond, R.: The effect of visual context on the identification of ambiguous environmental sounds. Acta Psychol. 131(2), 110–119 (2009)CrossRef Özcan, E., Egmond, R.: The effect of visual context on the identification of ambiguous environmental sounds. Acta Psychol. 131(2), 110–119 (2009)CrossRef
31.
Zurück zum Zitat Özcan, E., Sonneveld, M.: Embodied explorations of sound and touch in conceptual design. Proceedings of Design and Semantics of Form and Movement (DeSForM), Taipei (2009) Özcan, E., Sonneveld, M.: Embodied explorations of sound and touch in conceptual design. Proceedings of Design and Semantics of Form and Movement (DeSForM), Taipei (2009)
32.
Zurück zum Zitat Özcan, E.: Product sounds: fundamentals and applications. Thesis defended at Delft University of Technology (2008) Özcan, E.: Product sounds: fundamentals and applications. Thesis defended at Delft University of Technology (2008)
33.
Zurück zum Zitat Özcan, E., Van Egmond, R.: Product sound design: an inter-disciplinary approach? Design Research Society Conference (DRS), Sheffield (2008) Özcan, E., Van Egmond, R.: Product sound design: an inter-disciplinary approach? Design Research Society Conference (DRS), Sheffield (2008)
34.
Zurück zum Zitat Özcan, E., van Egmond, R.: Memory for product sounds: the effect of sound and label type. Acta Psychol. 126(3), 196–215 (2007)CrossRef Özcan, E., van Egmond, R.: Memory for product sounds: the effect of sound and label type. Acta Psychol. 126(3), 196–215 (2007)CrossRef
35.
Zurück zum Zitat Özcan, E., van Egmond, R.: How well do we identify product sounds? Proceedings of the 12th International Conference on Auditory Display, Montreal (2007) Özcan, E., van Egmond, R.: How well do we identify product sounds? Proceedings of the 12th International Conference on Auditory Display, Montreal (2007)
36.
Zurück zum Zitat Özcan, E., Van Egmond, R.: Product sound design and application: an overview. Proceedings of the 5th Conference on Design & Emotion, Gotheborg (2006) Özcan, E., Van Egmond, R.: Product sound design and application: an overview. Proceedings of the 5th Conference on Design & Emotion, Gotheborg (2006)
37.
Zurück zum Zitat Özcan, E., van Egmond, R.: Characterizing descriptions of product sounds. Proceedings of the 11th International Conference on Auditory Display, Limerick (2005) Özcan, E., van Egmond, R.: Characterizing descriptions of product sounds. Proceedings of the 11th International Conference on Auditory Display, Limerick (2005)
39.
Zurück zum Zitat van Egmond, R.: Impact of sound on image-evoked emotions. In: Rogowitz, B.E., Pappas, T.N. (eds.) Human Vision and Electronic Imaging XIII, vol. 6806 of Proc. SPIE, San Jose, CA, pp. 6806OG–1–6806OG–12, Jan 2008 van Egmond, R.: Impact of sound on image-evoked emotions. In: Rogowitz, B.E., Pappas, T.N. (eds.) Human Vision and Electronic Imaging XIII, vol. 6806 of Proc. SPIE, San Jose, CA, pp. 6806OG–1–6806OG–12, Jan 2008
40.
Zurück zum Zitat van Egmond, R.: The experience of product sounds. In: Schifferstein, H.N.J., Hekkert, P. (eds.) Product Experience. Elsevier Science (2007) van Egmond, R.: The experience of product sounds. In: Schifferstein, H.N.J., Hekkert, P. (eds.) Product Experience. Elsevier Science (2007)
41.
Zurück zum Zitat Özcan, E., Van Egmond, R.: Memory for product sounds: The effect of sound and label type. Acta Psychol. 126(3), 196–215 (2007)CrossRef Özcan, E., Van Egmond, R.: Memory for product sounds: The effect of sound and label type. Acta Psychol. 126(3), 196–215 (2007)CrossRef
42.
Zurück zum Zitat van Egmond, R.: Emotional experience of frequency modulated sounds: implications for the design of alarm sounds. In: de Waard, D., Brookhuis, K.A., Weikert, C.M. (eds.) Human factors in design, pp. 345–356. Shaker Publishing, Maastricht (2004) van Egmond, R.: Emotional experience of frequency modulated sounds: implications for the design of alarm sounds. In: de Waard, D., Brookhuis, K.A., Weikert, C.M. (eds.) Human factors in design, pp. 345–356. Shaker Publishing, Maastricht (2004)
43.
Zurück zum Zitat van Egmond, R., Meulenbroek, R.G., Franssen, P.: The influence of perceptual stability of auditory percepts on motor behavior. In: de Waard, D., Brookhuis, K.A., van Egmond, R., Boersema, T. (eds.) Human factors in design, safety and management, pp. 235–245. Shaker Publishing, Maastricht (2005) van Egmond, R., Meulenbroek, R.G., Franssen, P.: The influence of perceptual stability of auditory percepts on motor behavior. In: de Waard, D., Brookhuis, K.A., van Egmond, R., Boersema, T. (eds.) Human factors in design, safety and management, pp. 235–245. Shaker Publishing, Maastricht (2005)
44.
Zurück zum Zitat van Egmond, R., et al., Human factors in design, safety, and management. Maastricht: Shaker Publishing (2005) van Egmond, R., et al., Human factors in design, safety, and management. Maastricht: Shaker Publishing (2005)
45.
Zurück zum Zitat van Egmond, R., Boswijk, M.: The perception of key: The role of music training. Music Percept. 25(1), 31–41 (2007)CrossRef van Egmond, R., Boswijk, M.: The perception of key: The role of music training. Music Percept. 25(1), 31–41 (2007)CrossRef
46.
Zurück zum Zitat van Egmond, R., Povel, D.J., Maris, E.: The influence of height and key on the perceptual similarity of transposed melodies. Percept. Psychophys. 58(8), 1252–1259 (1996)CrossRef van Egmond, R., Povel, D.J., Maris, E.: The influence of height and key on the perceptual similarity of transposed melodies. Percept. Psychophys. 58(8), 1252–1259 (1996)CrossRef
47.
Zurück zum Zitat van Egmond, R., Butler, D.: Diatonic connotations of pitch-class sets. Music Percept. 15, 1–29 van Egmond, R., Butler, D.: Diatonic connotations of pitch-class sets. Music Percept. 15, 1–29
48.
Zurück zum Zitat Jansen, R.J., Van Egmond, R., De Ridder, H., Silvester, S.: Transitional Journey Maps: capturing the dynamics of operational policing. In: De Waard, D., Brookhuis, K., Wiczorek, R., Di Nocera, F., Barham, P., Weikert, C., Kluge, A., Gerbino, W., Toffetti, A. Proceedings of the Human Factors and Ergonomics Society Europe Chapter 2013 Annual Conference, Torino, Italy (2014) Jansen, R.J., Van Egmond, R., De Ridder, H., Silvester, S.: Transitional Journey Maps: capturing the dynamics of operational policing. In: De Waard, D., Brookhuis, K., Wiczorek, R., Di Nocera, F., Barham, P., Weikert, C., Kluge, A., Gerbino, W., Toffetti, A. Proceedings of the Human Factors and Ergonomics Society Europe Chapter 2013 Annual Conference, Torino, Italy (2014)
49.
Zurück zum Zitat Jansen, R.J., Van Egmond, R., De Ridder, H.: No alarms and no surprises: how qualitative data informs bayesian inference of anticipated alarm sounds. Procedia Manuf. 3, 1750–1757 (2015)CrossRef Jansen, R.J., Van Egmond, R., De Ridder, H.: No alarms and no surprises: how qualitative data informs bayesian inference of anticipated alarm sounds. Procedia Manuf. 3, 1750–1757 (2015)CrossRef
50.
Zurück zum Zitat Dunn, D., Sands, N., Stauffer, T.: Alarm Management and ISA-18 – A Journey, Not a Destination (2010) Dunn, D., Sands, N., Stauffer, T.: Alarm Management and ISA-18 – A Journey, Not a Destination (2010)
Metadaten
Titel
Designing and Deploying Meaningful Auditory Alarms for Control Systems
verfasst von
Bruno Sousa
Alessandro Donati
Elif Özcan
René van Egmond
Reinier Jansen
Judy Edworthy
Regina Peldszus
Yann Voumard
Copyright-Jahr
2017
DOI
https://doi.org/10.1007/978-3-319-51941-8_12

    Premium Partner