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Erschienen in:
2013 | OriginalPaper | Buchkapitel
Digital Receipts: Fostering Mobile Payment Adoption
verfasst von : Edward Ho, Silviu Apostu, Florian Michahelles, Alexander Ilic
Erschienen in: Ambient Intelligence
Verlag: Springer International Publishing
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Mobile payment adoption remains low. This paper presents a user-study that evaluates whether providing digital receipts in-store to customers could drive mobile payment adoption. Our results reveal that although our smart phone based payment and digital receipt processes took up to 60% longer than getting paper receipts and paying with cash, users perceived the digital receipt approach as fun, useful, and even time-saving. These insights may help drive adoption of mobile payment systems.