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Erschienen in:
2011 | OriginalPaper | Buchkapitel
Dimensions of Business Process Intelligence
verfasst von : Markus Linden, Carsten Felden, Peter Chamoni
Erschienen in: Business Process Management Workshops
Verlag: Springer Berlin Heidelberg
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Some approaches to support decision making in the context of business process management exist since a couple of years. Most of them are not systemized. This fact leads to the necessity of a classification of this broad area. The paper´s objective is to evaluate and differentiate approaches of Business Process Intelligence (BPI) within the last decade. The results of this analysis are a morphological box and a definition to clarify potentials of Business Process Intelligence. The definition integrates the most frequently used characteristics as well as different understandings of BPI and it indicates a holistic view on the dimensions of this area. Additionally, the literature-based propositions regarding current shifts provide the author´s perspective to the field of BPI and point out a guideline for further research.