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Erschienen in:
2007 | OriginalPaper | Buchkapitel
Do We Talk Differently: Cross Culture Study on Conference Call
verfasst von : Xingrong Xiao, Chen Zhao, Shaoke Zhang
Erschienen in: Usability and Internationalization. HCI and Culture
Verlag: Springer Berlin Heidelberg
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Cross cultural collaboration is popular in the world with increasing globalization, where cultural issues are important to be explored. In this paper, we reported an investigation of culture differences and cultural effects on communication problems in cross culture conference call using an ethnographic technique which refers to long interviews. In these interviews, communication differences among Chinese, Japanese, Indian and Americans were investigated. Our results showed that (1) culture differences in conference call existed in the dimensions of indirectness, power distance, assertiveness, language and speaker-centered vs. listener-centered; (2) and these culture differences caused communication problems in conference call such as misunderstanding, bad impression, unequal participation.