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Erschienen in:
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2017 | OriginalPaper | Buchkapitel

Do You Write What You Are in Business Communications? Deriving Psychometrics from Enterprise Social Networks

verfasst von : Janine Viol Hacker, Alexander Piazza, Trevor Kelley

Erschienen in: Business Information Systems Workshops

Verlag: Springer International Publishing

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Abstract

In this paper, we explore the discriminability of psychometrics derived from an automated linguistic analysis within a business setting. To this end, a commercial natural language processing application is used to analyse messages posted to the Enterprise Social Network (ESN) of an Australian professional services firm. Comparing the psychometrics derived for individual users with those of other users, we find that the text posted to the ESN facilitates the detection of distinguishable personality profiles. Also, our analysis indicates the derived psychometrics to remain stable from year to year.

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Metadaten
Titel
Do You Write What You Are in Business Communications? Deriving Psychometrics from Enterprise Social Networks
verfasst von
Janine Viol Hacker
Alexander Piazza
Trevor Kelley
Copyright-Jahr
2017
Buch
Business Information Systems Workshops

Print ISBN: 978-3-319-52463-4

Electronic ISBN: 978-3-319-52464-1

Copyright-Jahr: 2017

DOI
https://doi.org/10.1007/978-3-319-52464-1_16