e-Services

Toward a New Model of (Inter)active Community

verfasst von: Alfredo M. Ronchi

Verlag: Springer International Publishing

Enthalten in: Springer Professional "Wirtschaft+Technik" , Springer Professional "Technik" , Springer Professional "Wirtschaft"

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Über dieses Buch

This book explores various e-Services related to health, learning, culture, media and the news, and the influences the Web and related technologies have had and continue to have in each of these areas, both on service providers and service users. It provides insights into the main technological and human issues regarding healthcare, aging population, recent challenges in the educational environment, the impact of digital technologies on culture and heritage, cultural diversity, freedom of expression, intellectual property, fake news and, last but not least, public opinion manipulation and ethical issues. Its main aim is to bridge the gap between technological solutions, their successful implementation, and the fruitful utilization of the main set of e-Services mostly delivered by private or public companies.
Today, various parameters actively influence e-Services’ success or failure: cultural aspects, organisational and privacy issues, bureaucracy and workflows, infrastructure and technology in general, user habits, literacy, capacity or merely interaction design. This includes having a significant population of citizens who are willing and able to adopt and use online services; as well as developing the managerial and technical capability to implement applications that meet citizens’ needs. This book helps readers understand the mutual dependencies involved; further, a selection of success stories and failures, duly commented on, enables readers to identify the right approach to innovation in areas that offer the opportunity to reach a wide audience with minimal effort.
With its balanced humanistic and technological approach, the book mainly targets public authorities, decision-makers, stakeholders, solution developers, and graduate students.

Inhaltsverzeichnis

Frontmatter

Chapter 1. e-Health: Background, Today’s Implementation and Future Trends

Abstract

The analysis will adequately take into account the overall context including social, ethical and technological issues. It draws a “big picture” where we consider different regions of the world and different needs. The chapter outlines to what extent e-Health represents true innovation, which means having positive impact on society, making better the life of citizens in a broad sense. We all know that the healthcare sector differs from country to country as a unique mix of public, unlicensed private, private and even voluntary set of services; not to forget insurance companies. Starting from today’s added value applications we will try to identify future trends and goals.

Recent Background, e-Health in Europe and a global vision. From Medical Systems to e-Health and to m-Health. Archiving Electronic Patient Folder; e-Health in the Clouds. Ethical Dimensions of the Information Society, Information Ethics (Infoethics) and Bioethical aspects in e-Health and m-Health. e-Health and Privacy Issues; RFID radio technology, ethics and privacy. Medical device or fitness tool? The Use of Data and Privacy, Informed Consent and the Warsaw Declaration, EU General Data Protection Regulation (GDPR). A Galaxy of Health services; services in the field of drugs. How to Report on Patient’s Satisfaction; Education and Awareness. Mobile Virtual Laboratories and Mobile Medical Facilities; “Makers” in the Field of Health. Dependency and Technological Vulnerabilities. The Self-Management of Health. “Seniors”: an Increasing User’ Sector; social weakness; aging in Europe; most common chronic diseases. MUSME: The Interactive Museum of History of Medicine.

Alfredo M. Ronchi

Chapter 2. e-Learning: How Teaching and Training Methods Changed in the Last 20 Years

Abstract

The introduction provides the evolution of the scenario and some recent trends. The following part of the chapter describes the effects of this environment on young generations and, in more detail, the educational benefits and drawbacks. In the last 30 years many things changed. Pioneers and curious explorers of the digital domain left the arena to digital immigrants and more recently digital natives have come on stage. Teachers and Professors, mainly belonging to the digital immigrants community, are training people who have grown up with smart phones, the Internet and the social web. Is it really so evidently a different mind-set? Do we need to re-train trainers? How can we bridge the gap between the traditional way of thinking and the huge set of opportunities offered by the information age? Is creativity only constrained by our imagination?

The European state of the art as It appears from statistics. The digital revolution and other trends. The human capital and ICT bottelnecks. ICT and the young, dealing with “digital natives”, some key aspects of computing that make the difference. Causes and effects: The origin of this pandemia. Any Concern, Drawbacks? Educational Institutions Policies. Gamification and Virtual Laboratories; improvements due to technology; It Is Time to Reshape Educational Methodology. Future Developments.

Alfredo M. Ronchi

Chapter 3. e-Culture: On Culture in the Digital Age

Abstract

The present chapter will outline some of the most relevant innovations and events related to the history of Museums. We will start with a short background of the concept of Mouseion to quickly move on to some of the most interesting changes and advances in museum’s exhibits. Starting from the basics, the reader will be introduced to issues and achievements associated with virtual museums, cataloguing, digitising, publishing, and the sustainable exploitation of cultural content, and a relevant case study. Do virtual museums really provide added value to end-users? Are museums, content providers and users ready and willing to use new technologies to explore cultural heritage?

UNESCO Heritage Taxonomy; Digital Tangible and Intangible Heritage; Cultural Heritage. Origin of Museums; Science and Technology Museums. Art Collections. The Culture Cycle. Entering the Digital Communication Era, virtual universes and heritage and the invisible universe of data. A web of cultural content, technology and recommendations. Extending the view on heritage. European regulations and heritage. The regulatory framework; EU regulation and the impact on cultural heritage. The economics of cultural heritage; the concept of “Values” and its potential impact; the economic dimension of “Values”. The role of taxonomy in information; a taxonomy of European cultural heritage “Values”; a preliminary list of “Values”. Culture Value Chain. Value approach: Early experiences and further developments. Making cultural heritage alive: The role of cultural mediators; emerging professional profiles.

Alfredo M. Ronchi

Chapter 4. e-Journalism and Media

Abstract

It is not clear who, where, when and why someone originated “journalism”. We cannot really fulfil the four “Ws” of journalists. If we consider the environment and more specifically the digital environment surrounding citizens we cannot forget the relevance of information and news provided by newspapers, magazines and television programs. Recent advances in technology have added digital newspapers and magazines, digital television programs, Internet podcast, videocast, social media and more. User-generated content and crowd sourcing are overturning the media domain.

The “Information” Society, freedom of expression. Characteristics of information products; timeliness of delivery, perishability, short product lifecycles. Media of the future: Can it be profitable? Different phases of on-line newspapers. New media: Evolution or revolution? Languages on the Internet; globalisation & cultural diversity. Information as a valuable good. Copyright, public domain and copy left; unprotected works. Market models. evolution of fruition; Key features of the Internet news; reliability of the Sources. Fake news; cyber technology and public opinion.

Alfredo M. Ronchi

Backmatter

Titel: e-Services
verfasst von: Alfredo M. Ronchi
Verlag: Springer International Publishing
Electronic ISBN: 978-3-030-01842-9
Print ISBN: 978-3-030-01841-2
DOI: https://doi.org/10.1007/978-3-030-01842-9