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2013 | OriginalPaper | Buchkapitel

13. Emergency Departments: “Repairs While You Wait, No Appointment Necessary”

verfasst von : Kenneth N. McKay, Jennifer E. Engels, Sahil Jain, MD, Lydia Chudleigh, Don Shilton, Ashok Sharma, MD

Erschienen in: Handbook of Healthcare Operations Management

Verlag: Springer New York

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Abstract

In this chapter we focus on the detailed, operational modeling of Emergency Departments—the flows and general processes, and not on clinical decision making. On the flow level, an Emergency Department shares a number of characteristics with a general repair shop, and while there are key differences, the flow and resource interrelationships are similar. We use this perspective to assist researchers with the decomposition and analysis of Emergency Departments, as well as the review of detailed research on Emergency Departments. We examine the scope of research efforts, methodologies employed, types of data included in the modeling, and the implementation of research results in practice. The chapter is anchored by an extensive field study at a medium-sized Emergency Department, whose methodology and key results are presented along with insights from the hospital.

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Vorheriges Kapitel Planning and Managing Mass Prophylaxis Clinic Operations

Nächstes Kapitel Location Models in Healthcare

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Titel: Emergency Departments: “Repairs While You Wait, No Appointment Necessary”
verfasst von: Kenneth N. McKay
Jennifer E. Engels
Sahil Jain, MD
Lydia Chudleigh
Don Shilton
Ashok Sharma, MD
Verlag: Springer New York
Buch: Handbook of Healthcare Operations Management
Print ISBN: 978-1-4614-5884-5

Electronic ISBN: 978-1-4614-5885-2

Copyright-Jahr: 2013
DOI: https://doi.org/10.1007/978-1-4614-5885-2_13