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Erschienen in:
2011 | OriginalPaper | Buchkapitel
Emergent Case Management for Ad-hoc Processes: A Solution Based on Microblogging and Activity Streams
verfasst von : Martin Böhringer
Erschienen in: Business Process Management Workshops
Verlag: Springer Berlin Heidelberg
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Recent research has shown the need to include unstructured ad-hoc processes into business process management. A possible solution for this purpose is Case Management, where information related to a certain process instance is bundled into a case file. In addition to existing top-down approaches, this paper suggests a bottom-up view on Case Management that leverages emergent user-driven case handling. We theoretically derive characteristics of such a system and demonstrate the approach based on a toolset of current Social Software techniques including microblogging, activity streams and tagging.