4. Empirical Results

The empirical results of this dissertation derive mainly from two sources, namely interviews and focus groups. Therefore, the findings obtained from these two sources for the two case studies are presented in separate sections, while the findings obtained from other sources such as documentation, archival data, direct observation and physical artifacts, are documented together in the section “Findings from other sources”. This chapter is structured so that each case is documented individually. The presentation of the results for each case study starts with the findings from interviews, followed by the findings from the focus groups, and ends with the findings from other sources. Furthermore, background information regarding each case study, such as the number of interview partners or the methods applied, is also provided as an overview.

As mentioned in Chap. 3, inductive category building was used in order to identify factors that confirm or negate theoretical propositions. Since some inductively built categories are dependant on each other, several categories appear under different propositions. Nevertheless, each category is explained only once even if related to several propositions. When contributing to other propositions, the category is referred too, but not defined nor explained again. In such a case “firstly defined earlier” is stated.