Skip to main content

2019 | OriginalPaper | Buchkapitel

Evaluating Accessibility and Usability of an Experimental Situational Awareness Room

verfasst von : Terje Gjøsæter, Jaziar Radianti

Erschienen in: Advances in Design for Inclusion

Verlag: Springer International Publishing

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

New advanced emergency management facilities such as a control room which is equipped with advanced ICT technologies should consider universal design principles and ensure the accessibility and usability of some important technical functions available in the room. This paper aims at evaluating the accessibility and usability of an experimental control room. This room has a flexible architecture, i.e., the information displays are interchangeable through drag-drop system on a control-panel. We used a complementary heuristic and user testing approach. A video analysis, open questionnaire and discussion with testers were applied to detect technology usage barriers. The results show that the proprietary control tablet and its setup has some room for improvement. Our approach can examine the sources of difficulties of our testers, especially on linking the information sources, machines and wall or desk displays. Several recommendations are outlined to be a basis for developing guidelines for future usage of this room.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literatur
1.
Zurück zum Zitat Brehmer, B.: Command and control as design. In: 15th International Command and Control Research and Technology Symposium (ICCRTS) 2010, US DoD Command and Control Research Program, US (2010) Brehmer, B.: Command and control as design. In: 15th International Command and Control Research and Technology Symposium (ICCRTS) 2010, US DoD Command and Control Research Program, US (2010)
2.
Zurück zum Zitat Ryan, M.: Planning in the emergency operations center. Technol. Forecast. Soc. Chang. 80(9), 1725–1731 (2013)CrossRef Ryan, M.: Planning in the emergency operations center. Technol. Forecast. Soc. Chang. 80(9), 1725–1731 (2013)CrossRef
3.
Zurück zum Zitat Jensen, J., Thompson, S.: The incident command system: a literature review. Disasters 40(1), 158–182 (2016)CrossRef Jensen, J., Thompson, S.: The incident command system: a literature review. Disasters 40(1), 158–182 (2016)CrossRef
4.
Zurück zum Zitat Giri, J., et al.: The situation room: control center analytics for enhanced situational awareness. IEEE Power Energ. Mag. 10(5), 24–39 (2012)CrossRef Giri, J., et al.: The situation room: control center analytics for enhanced situational awareness. IEEE Power Energ. Mag. 10(5), 24–39 (2012)CrossRef
5.
Zurück zum Zitat Koskinen, H., Norros, L.: Expanding control room–a new frame for designing spatial affordances of control places, VTT (2010) Koskinen, H., Norros, L.: Expanding control room–a new frame for designing spatial affordances of control places, VTT (2010)
6.
Zurück zum Zitat Padilha, R.P., et al.: The design of collaboration support between command and operation teams during emergency response. In: 2010 14th International Conference on Computer Supported Cooperative Work in Design (CSCWD). IEEE (2010) Padilha, R.P., et al.: The design of collaboration support between command and operation teams during emergency response. In: 2010 14th International Conference on Computer Supported Cooperative Work in Design (CSCWD). IEEE (2010)
7.
Zurück zum Zitat Endsley, M.R.: Designing for situation awareness: an approach to user-centered design. CRC Press (2016) Endsley, M.R.: Designing for situation awareness: an approach to user-centered design. CRC Press (2016)
8.
Zurück zum Zitat May, A., Mitchell, V., Piper, J.: A user centred design evaluation of the potential benefits of advanced wireless sensor networks for fire-in-tunnel emergency response. Fire Saf. J. 63, 79–88 (2014)CrossRef May, A., Mitchell, V., Piper, J.: A user centred design evaluation of the potential benefits of advanced wireless sensor networks for fire-in-tunnel emergency response. Fire Saf. J. 63, 79–88 (2014)CrossRef
9.
Zurück zum Zitat Kim, S.K., et al.: Empirical research on an ecological interface design for improving situation awareness of operators in an advanced control room. Nucl. Eng. Des. 253, 226–237 (2012)CrossRef Kim, S.K., et al.: Empirical research on an ecological interface design for improving situation awareness of operators in an advanced control room. Nucl. Eng. Des. 253, 226–237 (2012)CrossRef
10.
Zurück zum Zitat Hughes, J., et al.: Moving out from the control room: ethnography in system design. In: Proceedings of the 1994 ACM Conference on Computer Supported Cooperative Work. ACM (1994) Hughes, J., et al.: Moving out from the control room: ethnography in system design. In: Proceedings of the 1994 ACM Conference on Computer Supported Cooperative Work. ACM (1994)
11.
Zurück zum Zitat Nixon, M.J., Beoughter, K.J., Christensen D.D.: Method and apparatus for seamless state transfer between user interface devices in a mobile control room, Google Patents (2017) Nixon, M.J., Beoughter, K.J., Christensen D.D.: Method and apparatus for seamless state transfer between user interface devices in a mobile control room, Google Patents (2017)
12.
Zurück zum Zitat Lee, H.-C., Lee, G.: Prototype of operator interface for monitoring and controlling in the mobile control room. In: Proceedings of the 2013 ACM International Conference on Interactive Tabletops and Surfaces. ACM (2013) Lee, H.-C., Lee, G.: Prototype of operator interface for monitoring and controlling in the mobile control room. In: Proceedings of the 2013 ACM International Conference on Interactive Tabletops and Surfaces. ACM (2013)
13.
Zurück zum Zitat Williams, A.: Putting it on display: the impact of visual information on control room dynamics. J. Art Rec. Prod. 6 (2012) Williams, A.: Putting it on display: the impact of visual information on control room dynamics. J. Art Rec. Prod. 6 (2012)
14.
Zurück zum Zitat Shen, M., et al.: Emergency management information systems: could decision makers be supported in choosing display formats? Decis. Support Syst. 52(2), 318–330 (2012)CrossRef Shen, M., et al.: Emergency management information systems: could decision makers be supported in choosing display formats? Decis. Support Syst. 52(2), 318–330 (2012)CrossRef
15.
Zurück zum Zitat Lundberg, J., Törnqvist, E., Nadjm-Tehrani, S.: Resilience in sensemaking and control of emergency response. Int. J. Emerg. Manage. 8(2), 99–122 (2012)CrossRef Lundberg, J., Törnqvist, E., Nadjm-Tehrani, S.: Resilience in sensemaking and control of emergency response. Int. J. Emerg. Manage. 8(2), 99–122 (2012)CrossRef
16.
Zurück zum Zitat Middleton, S.E., Middleton, L., Modafferi, S.: Real-time crisis mapping of natural disasters using social media. IEEE Intell. Syst. 29(2), 9–17 (2014)CrossRef Middleton, S.E., Middleton, L., Modafferi, S.: Real-time crisis mapping of natural disasters using social media. IEEE Intell. Syst. 29(2), 9–17 (2014)CrossRef
17.
Zurück zum Zitat Bharosa, N., Lee, J., Janssen, M.: Challenges and obstacles in sharing and coordinating information during multi-agency disaster response: propositions from field exercises. Inf. Syst. Front. 12(1), 49–65 (2010)CrossRef Bharosa, N., Lee, J., Janssen, M.: Challenges and obstacles in sharing and coordinating information during multi-agency disaster response: propositions from field exercises. Inf. Syst. Front. 12(1), 49–65 (2010)CrossRef
18.
Zurück zum Zitat Ikuma, L.H., et al.: A guide for assessing control room operator performance using speed and accuracy, perceived workload, situation awareness, and eye tracking. J. Loss Prev. Process Ind. 32, 454–465 (2014)CrossRef Ikuma, L.H., et al.: A guide for assessing control room operator performance using speed and accuracy, perceived workload, situation awareness, and eye tracking. J. Loss Prev. Process Ind. 32, 454–465 (2014)CrossRef
19.
Zurück zum Zitat Boring, R., et al.: Operator Performance Metrics for Control Room Modernization: A Practical Guide for Early Design Evaluation. INL/EXT-14-31511, Idaho National Laboratory, Idaho Falls (2014) Boring, R., et al.: Operator Performance Metrics for Control Room Modernization: A Practical Guide for Early Design Evaluation. INL/EXT-14-31511, Idaho National Laboratory, Idaho Falls (2014)
20.
Zurück zum Zitat Pew, R., Miller, D., Feeher, C.: Evaluation of proposed control room improvements through analysis of critical operator decisions. Final report. Bolt, Beranek and Newman, Inc., Cambridge, MA (1981) Pew, R., Miller, D., Feeher, C.: Evaluation of proposed control room improvements through analysis of critical operator decisions. Final report. Bolt, Beranek and Newman, Inc., Cambridge, MA (1981)
21.
Zurück zum Zitat Roth, E.M., et al.: Person-in-the-loop testing of a digital power plant control room. In: Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 2010. SAGE Publications, Los Angeles, CA (2010)CrossRef Roth, E.M., et al.: Person-in-the-loop testing of a digital power plant control room. In: Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 2010. SAGE Publications, Los Angeles, CA (2010)CrossRef
22.
Zurück zum Zitat Boring, R.L., et al.: Early-stage design and evaluation for nuclear power plant control room upgrades. In: Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 2014. SAGE Publications, Los Angeles, CA (2014) Boring, R.L., et al.: Early-stage design and evaluation for nuclear power plant control room upgrades. In: Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 2014. SAGE Publications, Los Angeles, CA (2014)
23.
Zurück zum Zitat Bastien, J.C.: Usability testing: a review of some methodological and technical aspects of the method. Int. J. Med. Inf. 79(4), e18–e23 (2010)CrossRef Bastien, J.C.: Usability testing: a review of some methodological and technical aspects of the method. Int. J. Med. Inf. 79(4), e18–e23 (2010)CrossRef
24.
Zurück zum Zitat Nielsen, J.: 10 usability heuristics for user interface design. Nielsen Norman Gr. 1(1) (1995) Nielsen, J.: 10 usability heuristics for user interface design. Nielsen Norman Gr. 1(1) (1995)
25.
Zurück zum Zitat Friess, E.: Personas in heuristic evaluation: an exploratory study. IEEE Trans. Prof. Commun. 58(2), 176–191 (2015)CrossRef Friess, E.: Personas in heuristic evaluation: an exploratory study. IEEE Trans. Prof. Commun. 58(2), 176–191 (2015)CrossRef
26.
Zurück zum Zitat Radianti, J., Gjøsæter, T., Chen, W.: Universal design of information sharing tools for disaster risk reduction. In: ITDRR 2017. Springer, Sofia, Bulgaria (2017) Radianti, J., Gjøsæter, T., Chen, W.: Universal design of information sharing tools for disaster risk reduction. In: ITDRR 2017. Springer, Sofia, Bulgaria (2017)
Metadaten
Titel
Evaluating Accessibility and Usability of an Experimental Situational Awareness Room
verfasst von
Terje Gjøsæter
Jaziar Radianti
Copyright-Jahr
2019
DOI
https://doi.org/10.1007/978-3-319-94622-1_21

    Marktübersichten

    Die im Laufe eines Jahres in der „adhäsion“ veröffentlichten Marktübersichten helfen Anwendern verschiedenster Branchen, sich einen gezielten Überblick über Lieferantenangebote zu verschaffen.