Examining the Antecedents and Outcomes of ERP Implementation Success: An Explanatory Study

Enterprise Resource Planning (ERP) systems have transformed the way of doing business in the modern environment. More specifically, they integrate all functions of an enterprise, allowing seamless information dissemination and facilitating the decision-making process. However, the implementation of ERP systems is not always a prerequisite of operational and business success. On the contrary, companies should thoroughly investigate the critical factors that have an impact on the implementation process. Under this context, the present study aims at developing and testing a three-dimensional conceptual framework, that investigates the antecedents of “ERP implementation success”, as well as the impact of the implementation itself on “organizational performance”. The proposed conceptual framework was tested, using a newly-developed structured questionnaire, in a sample of 204 Greek companies that have already implemented an ERP system. Results indicate that “end-users” constitute the most significant actor for ensuring ERP implementation success. Another important empirical finding is that, among the three dimensions used to measure “ERP implementation success” (information quality, system quality, service quality), “information quality” has the strongest impact on all the dimensions of “organizational performance” (internal efficiency, competitiveness, profitability).