Skip to main content
Fachgebiete
Automobil + Motoren Bauwesen + Immobilien Business IT + Informatik Elektrotechnik + Elektronik Energie + Nachhaltigkeit Finance + Banking Management + Führung Marketing + Vertrieb Maschinenbau + Werkstoffe Versicherung + Risiko
DE
EN
Bücher
Zeitschriften
Themenseiten
Organisationspsychologie Projektmanagement Marketing Smart Manufacturing
Weitere Formate
Podcasts Webinare Technik Webinare Wirtschaft Kongresse Veranstaltungskalender Awards
Jetzt Einzelzugang starten
Zugang für Unternehmen
Referenzkunden
SLX-Digitalkonferenz: Zukunftswerkstatt 2024

Mehr Umsatz mit Top-Kontakten

Am 7. Mai erfahren Sie, wie Vertriebsteams Leadgenerierung, Leadnurturing und Leadstrategien effizient steuern können.
Erweiterte Suche
Anmelden
nach oben
Erschienen in:
Tracing Consumers’ Decision-Making in Digital Social Shopping Networks Kapitel lesen Erstes Kapitel lesen

2017 | OriginalPaper | Buchkapitel

Helping an Old Workforce Interact with Modern IT: A NeuroIS Approach to Understanding Technostress and Technology Use in Older Workers

verfasst von : Stefan Tams, Kevin Hill

Erschienen in: Information Systems and Neuroscience

Verlag: Springer International Publishing

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

Older workers (defined here as 60 years of age and over) are experiencing major problems using modern information technologies (IT). These problems include greater anxiety and more stress when using IT. The proliferation of interruptions mediated by IT is especially problematic for them. Thus, this research has four objectives: (1) to develop a research model explaining which broad-spectrum cognitive mechanisms mediate the impact of age on stress in today’s interruption age, (2) to explain the importance of having interruptions appear at predictable locations on the screen so as to help older workers use IT with greater ease and efficacy, (3) to explain the importance of using calm interruptions (i.e., no animation or aural alert) to help older workers be less stressed and more productive members of the organizations they work for, and (4) to offer practical, concrete guidance regarding interruption design and organization to software engineers and managers.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Jetzt informieren
Vorheriges Kapitel Validating Knowledge Filtering Processes in Electronic Networks of Practice
Nächstes Kapitel Mobile Multitasking Distraction: A Pilot Study with Intracranial Electroencephalography
Literatur
1.
Tams, S.: The role of age in technology-induced workplace stress. Unpublished Doctoral Dissertation, Clemson University (2011)
2.
Spira, J.B., Feintuch, J.B.: The Cost of Not Paying Attention: How Interruptions Impact Knowledge Worker Productivity. Basex, New York (2005)
3.
Tams, S., Thatcher, J., Grover, V., Pak, R.: Selective attention as a protagonist in contemporary workplace stress: implications for the interruption age. Anxiety Stress Coping 28(6), 663–686 (2015)CrossRef
4.
Tams, S., Thatcher, J., Ahuja, M.: The impact of interruptions on technology usage: exploring interdependencies between demands from interruptions, worker control, and role-based stress. In: Davis, F.D., et al. (eds.) Lecture Notes in Information Systems and Organisation: Information Systems and Neuroscience, vol. 10, pp. 19–26. Springer, Heidelberg (2015)
5.
Ayyagari, R., Grover, V., Purvis, R.: Technostress: technological antecedents and implications. MIS Q. 35(4), 831–858 (2011)
6.
Riedl, R.: On the biology of technostress: literature review and research agenda. Database Adv. Inf. Syst. 44(1), 18–55 (2013)CrossRef
7.
Riedl, R., Kindermann, H., Auinger, A., Javor, A.: Technostress from a neurobiological perspective—system breakdown increases the stress hormone cortisol in computer users. Bus. Inf. Syst. Eng. 4(2), 61–69 (2012)CrossRef
8.
Riedl, R., Kindermann, H., Auinger, A., Javor, A.: Computer breakdown as a stress factor during task completion under time pressure: identifying gender differences based on skin conductance. Adv. Hum. Comput. Interac. 2013, 1–8 (2013). doi:10.​1155/​2013/​420169. Article ID 420169CrossRef
9.
Tams, S.: Challenges in technostress research: guiding future work. In: Proceedings of the 21st Americas Conference on Information Systems, Puerto Rico, Article 38, 7 pages (2015)
10.
Tams, S., Hill, K., Ortiz de Guinea, A., Thatcher, J., Grover, V.: NeuroIS—alternative or complement to existing methods? Illustrating the holistic effects of neuroscience and self-reported data in the context of technostress research. J. Assoc. Inf. Syst. 15(10), 723–753 (2014). Article 1
11.
OECD: Work-force ageing in OECD countries. In: OECD Employment Outlook 1998, pp. 123–151. OECD, Paris (1998)
12.
OECD: Helping older workers find and retain jobs. In: Pensions at a Glance 2011: Retirement-Income Systems in OECD and G20 Countries, pp. 67–79. OECD, Paris (2011)
13.
14.
OECD: The ageing challenge. In: Ageing and The Public Service: Human Resource Challenges, pp. 7–28. OECD, Paris (2007)
15.
OECD: OECD Employment Outlook 2013. OECD, Paris (2013)
16.
OECD: Editorial. In: International Migration Outlook 2013, pp. 9–10. OECD, Paris (2013)
17.
OECD: Labour market statistics: labour force statistics by sex and age. In: OECD Employment and Labour Market Statistics (Database, 2010)
18.
Charness, N., Holley, P., Feddon, J., Jastrzembski, T.: Light pen use and practice minimize age and hand performance different in pointing tasks. Hum. Factors 46(3), 373–384 (2004)CrossRef
19.
Darowski, E.S., Helder, E., Zacks, R.T., Hasher, L., Hambrick, D.Z.: Age-related differences in cognition: the role of distraction control. Neuropsychology 22(5), 638–644 (2008)CrossRef
20.
Salthouse, T.A., Babcock, R.L.: Decomposing adult age differences in working memory. Dev. Psychol. 27(5), 763–776 (1991)CrossRef
21.
Tams, S., Grover, V., Thatcher, J.: Modern information technology in an old workforce: toward a strategic research agenda. J. Strateg. Inf. Syst. 23(4), 284–304 (2014)CrossRef
22.
Edwards, J.R.: An examination of competing versions of the person-environment fit approach to stress. Acad. Manage. J. 39(2), 292–339 (1996)CrossRef
23.
Siegrist, J.: Adverse health effects of high-effort/low-reward conditions. J. Occup. Health Psychol. 1(1), 27–41 (1996)CrossRef
24.
Joseph, S.: Measuring cognitive load: a comparison of self-report and physiological methods. Unpublished Doctoral Dissertation, Arizona State University (2013)
25.
Sweller, J.: Element interactivity and intrinsic, extraneous, and germane cognitive load. Educ. Psychol. Rev. 22, 123–138 (2010)CrossRef
26.
Lazarus, R.S.: Stress and Emotion: A New Synthesis. Springer, New York (1999)
27.
Gallivan, M.J., Spitler, V.K., Koufaris, M.: Does information technology training really matter? A social information processing analysis of coworkers’ influence on IT usage in the workplace. J. Manag. Inf. Syst. 22(1), 153–192 (2005)
28.
Carlson, M.C., Hasher, L., Connelly, S.L., Zacks, R.T.: Aging, distraction, and the benefits of predictable location. Psychol. Aging 10(3), 427–436 (1995)CrossRef
29.
Christ, S.E., Castel, A.D., Abrams, R.A.: Capture of attention by new motion in young and older adults. J. Gerontol. B Psychol. Sci. Soc. Sci. 63B(2), P110–P116 (2008)CrossRef
30.
Pratt, J., Bellomo, C.N.: Attentional capture in younger and older adults. Aging Neuropsychol. Cognit. 6(1), 19–31 (1999)CrossRef
31.
Müller-Putz, G.R., Riedl, R., Wriessnegger, S.C.: Electroencephalography (EEG) as a research tool in the information systems discipline: foundations, measurement, and applications. Commun. Assoc. Inf. Syst. 37 (2015). Article 46
32.
Preacher, K.J., Rucker, D.D., Hayes, A.F.: Addressing moderated mediation hypotheses: theory, methods, and prescriptions. Multivar. Behav. Res. 42(1), 185–227 (2007)CrossRef
33.
Preacher, K.J., Hayes, A.F.: SPSS and SAS procedures for estimating indirect effects in simple mediation models. Behav. Res. Methods Instrum. Comput. 36(4), 717–731 (2004)CrossRef
Metadaten
Titel
Helping an Old Workforce Interact with Modern IT: A NeuroIS Approach to Understanding Technostress and Technology Use in Older Workers
verfasst von
Stefan Tams
Kevin Hill
Copyright-Jahr
2017
Buch
Information Systems and Neuroscience

Print ISBN: 978-3-319-41401-0

Electronic ISBN: 978-3-319-41402-7

Copyright-Jahr: 2017

DOI
https://doi.org/10.1007/978-3-319-41402-7_3