Implications of Collaboration Technology

To what degree are new tools adopted and used in organisations and, if adopted, what effects do they have on an organisation? Is it possible to make general conclusions concerning the implications of collaboration technology for interaction and for work? Findings of empirical research concerning the adoption, use and effects of collaboration technology are presented in this chapter, based on overviews and meta-analyses such as those of Kraemer & Pinsonneault (1990), Andriessen (1991) and McGrath and Hollingshead (1994), Recent dissertations give reviews concerning specific applications such as e-mail (Hooff, 1997) or Lotus Notes (Hinssen, 1998).