Information Systems Services Function

Most medium to large scale organisations have people specifically employed in IS work. In this chapter we consider a number of important issues in relation to how this function is or should be organised. The name of such a function will vary amongst organisations. In some organisations it may be called the IT or IS department, perhaps even the DP (data processing) department. In this chapter we refer to it generically as the IS services function, to emphasise that in most organisations IS is a critical supporting or strategic service supplied to the organisation.