nach oben

Erschienen in:

2015 | OriginalPaper | Buchkapitel

Innovation, Service Types, and Performance in Knowledge Intensive Business Services

verfasst von : Diego Campagnolo, Anna Cabigiosu

Erschienen in: The Handbook of Service Innovation

Verlag: Springer London

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config

KI-gestützte Suche

Aus

Abstract

Knowledge Intensive Business Services or KIBS are defined as customized and innovative business services. In this chapter, we argue that not only innovation and customization are complementary in KIBS, but also that replication via standard and modular services determines a KIBS firm’s performance. Using fuzzy sets qualitative comparative analysis (fs/QCA) on a sample of 319 KIBS firms, we explored the best-performing configurations resulting from a combination of different service innovations with different service types. In doing so, we separately considered product and process innovations and four different types of services (customized, standard, standard with minor customizations, and modular). Our results emphasize the complementarity between process innovations and service standardization on a firm’s profitability, while highlighting the complementarity between process innovations, service customization, and modularity of a firm’s growth. The work described in this chapter contributes to the KIBS literature and provides deeper insights into the interaction between innovation and service types.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Vorheriges Kapitel Exploring a Multidimensional Approach to Service Innovation

Nächstes Kapitel On the Way to a Systematic Service Innovation Competence Framework

Baldwin CY, Clark K (2000) Design rules: the power of modularity, vol 1. MIT Press, Cambridge

Bensaou M, Venkatraman N (1995) Configurations of inter-organizational relationships: a comparison between U.S. and Japanese automakers. Manag Sci 41:1471–1492CrossRef

Bettencourt LA, Ostrom AL, Brown SW, Roundtree RI (2002) Client co-production in knowledge-intensive business services. Calif Manage Rev 44:100–128CrossRef

Cabigiosu A, Campagnolo D, Costa G, Furlan A (2012) Knowledge dynamics in third-party logistics: balancing exploitation and exploration through service architectures. In: Di Maria E, Grandinetti R, Di Bernardo B (eds) Knowledge management strategies of exploring knowledge intensive business services. Palgrave Macmillan, Basingstoke, pp 155–173

Chesbrough H (2012) Service innovation platforms: issues of definition, design and structure. Paper presented at the academy of management annual conference, Boston, pp 3–7

Corrocher N, Cusmano L, Morrison A (2009) Modes of innovation in knowledge-intensive business services: evidence from Lombardy. J Evolut Econ 19:173–196CrossRef

Davies A, Gawer A, Miraglia S (2012) Building service platforms: a knowledge-based process. Paper presented at the academy of management annual conference, Boston, pp 3–7

den Hertog PD (2000) Knowledge-intensive business services as co-producers of innovation. Int J Innov Manag 4(4):491–528MathSciNetCrossRef

den Hertog P, Van der Aa W, De Jong MW (2010) Capabilities for managing service innovation: towards a conceptual framework. J Serv Manag 21(4):490–514CrossRef

Doloreux D, Freel M, Shearmur R (2010) Knowledge-intensive business services. Geography and innovation. Ashgate, Farnham

Doloreux D, Shearmur R (2011) Collaboration, information and the geography of innovation in knowledge-intensive business services. J Econ Geogr 11(5):1–27

Doty DH, Glick WH, Huber GP (1993) Fit, equifinality, and organizational effectiveness: a test of two configurational theories. Acad Manag J 36:1196–1250CrossRef

Fiss P (2007) A set-theoretic approach to organizational configurations. Acad Manag Rev 32(4):1180–1198CrossRef

Fiss P (2011) Building better causal theories: a fuzzy set approach to typologies in organization research. Acad Manag J 54(2):393–420CrossRef

Freel M (2006) Patterns of technological innovation in knowledge-intensive business services. Ind Innov 13(3):335–358CrossRef

Gallouj F (2002) Knowledge-intensive business services: processing knowledge and producing innovation. In: Gadrey J, Gallouj F (eds) Productivity, innovation and knowledge in services. new economic and socio-economic approaches. Edward Elgar, Cheltenham, pp 256–284

Garcia R, Calantone R (2002) A critical look at technological innovation typology and innovativeness terminology: a literature review. J Prod Innov Manag 19(2):110–132CrossRef

Garud R, Kumaraswamy A (1995) Technological and organizational designs to achieve economies of substitution. Strateg Manag J 16:93–109CrossRef

Ghemawat PE (2002) Competition and business strategy in historical perspective. Bus Hist Rev 76(1):37–74CrossRef

Hipp C, Grupp H (2005) Innovation in the service sector: the demand for service-specific innovation measurement concepts and typologies. Res Policy 34:517–535CrossRef

Hipp C, Tether B, Miles I (2000) The incidence and effects of innovation in services: evidence from Germany. Int J Innov Manag 4:417–453

Katz D, Kahn RL (1978) The social psychology of organizations, 2nd edn. Wiley, New York

Ketchen DJ, Thomas JB, Snow CC (1993) Organizational configurations and performance: a comparison of theoretical approaches. Acad Manag J 36:1278–1313CrossRef

Kogut B (2010) Qualitative comparative analysis of social science data. In: Morgan G et al (eds) The oxford handbook of comparative institutional analysis. Oxford University Press, Oxford, pp 139–182

Larsen JN (2000) Supplier-user interaction in knowledge-intensive business services: types of expertise and modes of organization. In: Boden M, Miles I (eds) Services and the knowledge-based economy. Continuum, London, pp 146–154

Mansury MA, Love JH (2008) Innovation, productivity and growth in US business services: a firm-level analysis. Technov 28:52–62CrossRef

March LG (1991) Exploration and exploitation in organizational learning. Organ Sci 2(1):71–87MathSciNetCrossRef

Meyer AD, Tsui AS, Hinings CR (1993) Configurational approaches to organizational analysis. Acad Manag J 36:1175–1195CrossRef

Miles I (2005) Knowledge-intensive business services: prospects and policies. Foresight 7(6):39–63CrossRef

Miller D (1986) Configurations of strategy and structure: a synthesis. Strateg Manag J 7:233–249CrossRef

Miller D (1990) Organizational configurations: cohesion, change and prediction. Hum Relat 43:771–789CrossRef

Miller D (1996) Configurations revisited. Strateg Manag J 17:505–512CrossRef

Mintzberg H (1979) The structuring of organizations: a synthesis of research. Prentice-Hall, Englewood Cliffs

Miozzo M, Grimshaw D (2005) Modularity and innovation in knowledge-intensive business services: IT outsourcing in Germany and the UK. Res Pol 34(9):1419–1439CrossRef

Muller E, Zenker A (2001) Business services as actors of knowledge transformation: the role of KIBS in regional and national innovation systems. Res Pol 30(9):1501–1516CrossRef

Pekkarinen S, Ulkuniemi P (2008) Modularity in developing business services by platform approach. Int J Logist Manag 19(1):84–103CrossRef

Ragin CC (1987) The Comparative method. Moving beyond qualitative and quantitative strategies. University of California Press, Berkeley

Ragin CC (2000) Fuzzy-set social science. University of Chicago Press, Chicago

Ragin CC (2008) Redesigning social inquiry: fuzzy sets and beyond. University of Chicago Press, ChicagoCrossRef

Ragin CC (2009) Qualitative comparative analysis using fuzzy sets (fs/QCA). In: Rihoux B, Ragin CC (eds) Configurational comparative methods: qualitative comparative analysis (qca) and related techniques. SAGE Publications, Thousand Oaks, pp 87–121CrossRef

Ragin CC, Fiss PC (2008) Net effects analysis versus configurational analysis: an empirical demonstration. In: Ragin CC (ed) Redesigning social inquiry: fuzzy sets and beyond. University of Chicago Press, Chicago, pp 190–212CrossRef

Sanchez R, Mahoney JT (1996) Modularity, flexibility, and knowledge management in product and organization design. Strateg Manag J 17:63–76CrossRef

Sirilli G, Evangelista R (1998) Technological innovation in services and manufacturing: results from Italian surveys. Res Policy 27:881–899CrossRef

Skjølsvik T, Løwendahl BR, Kvålshaugen R, Fosstenløkken SW (2007) Choosing to learn and learning to choose: strategies for client co-production and knowledge development. Calif Manag Rev 49(3):110–128CrossRef

Strambach S (2001) Innovation processes and the role of knowledge-intensive business services. In: Koschatzky K, Zulicke M, Zenker A (eds) Innovation networks: concepts and challenges in the European perspectives. Physica-Verlag, Heidelberg, pp 53–68CrossRef

Sundbo J (1994) Modulization of service production and a thesis of convergence between service and manufacturing organizations. Scand J Manag 10(3):245–266CrossRef

Sundbo J (2002) The service economy: standardisation or customisation? Serv Ind J 22(4):93–116CrossRefMATH

Tether BS, Metcalfe JS (2004) Services and systems of innovation. In: Malerba F (ed) Sectorial systems of innovation. Cambridge University Press, Cambridge, pp 287–316CrossRef

Tether BS, Hipp C, Miles I (2001) Standardization and particularization in services; evidence from Germany. Res Pol 30:1115–1138CrossRef

Tidd J (2001) Innovation management in context: environment, organization and performance. Int J Man Rev 3(3):169–183CrossRef

Unioncamere (2010) Rapporto Unioncamere 2010 (Unioncamere Report 2010). http://www.starnet.unioncamere.it/Rapporto-Unioncamere-2010_5A25

Voss CA, Hsuan J (2009) Service architecture and modularity. Decis Sci 40(3):541–569CrossRef

Titel: Innovation, Service Types, and Performance in Knowledge Intensive Business Services
verfasst von: Diego Campagnolo
Anna Cabigiosu
Verlag: Springer London
Buch: The Handbook of Service Innovation
Print ISBN: 978-1-4471-6589-7

Electronic ISBN: 978-1-4471-6590-3

Copyright-Jahr: 2015
DOI: https://doi.org/10.1007/978-1-4471-6590-3_6

Springer Professional

Abstract

Bitte loggen Sie sich ein, um Zugang zu Ihrer Lizenz zu erhalten.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Springer Professional "Wirtschaft"

Premium Partner