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Erschienen in:
2017 | Supplement | Buchkapitel
Integration Data Model for Continuous Service Delivery in Cloud Computing System
verfasst von : V. V. Efimov, S. V. Mescheryakov, D. A. Shchemelinin
Erschienen in: Distributed Computer and Communication Networks
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Abstract
New data model and approach are proposed to integrate monitoring events, incident management, problem management, change management, and other ITIL processes, which are usually managed by separate operations departments and tools in a big International IT Company. New integration architecture and monitoring applications are introduced, allowing provisioning a full-cycle continuous delivery of telecommunication services in a globally distributed cloud computing system.