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Erschienen in:
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2019 | OriginalPaper | Buchkapitel

Interaction Patterns: The Key to Unlocking Digital Exclusion Assessment?

verfasst von : Michael Bradley, Per Ola Kristensson, Patrick Langdon, P. John Clarkson

Erschienen in: Advances in Human Aspects of Transportation

Verlag: Springer International Publishing

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Abstract

A user’s prior experience with digital technologies predicts their success with a novel digital interface. Consequently, low technology prior experience can cause a potential user to be excluded from successfully navigating a user journey with a digital interface. The Engineering Design Centre’s exclusion calculator can predict the percentage of a population who will be unable to complete a task step in a user journey, but it does not explicitly take into account user exclusion due to insufficient technology prior experience. This paper develops the rationale for a proposed method for assessing the digital inclusivity of a digital interface user journey through evaluation of explicitness and digital interaction pattern familiarity.

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Metadaten
Titel
Interaction Patterns: The Key to Unlocking Digital Exclusion Assessment?
verfasst von
Michael Bradley
Per Ola Kristensson
Patrick Langdon
P. John Clarkson
Copyright-Jahr
2019
Buch
Advances in Human Aspects of Transportation

Print ISBN: 978-3-319-93884-4

Electronic ISBN: 978-3-319-93885-1

Copyright-Jahr: 2019

DOI
https://doi.org/10.1007/978-3-319-93885-1_51

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