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Erschienen in:
2018 | OriginalPaper | Buchkapitel
Introduction
verfasst von : Kristof Kloeckner, John Davis, Nicholas C. Fuller, Giovanni Lanfranchi, Stefan Pappe, Amit Paradkar, Larisa Shwartz, Maheswaran Surendra, Dorothea Wiesmann
Erschienen in: Transforming the IT Services Lifecycle with AI Technologies
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Abstract
As more and more industries are experiencing digital disruption, using information technology to enable a competitive advantage becomes a critical success factor for all enterprises. Enterprises need to provide an engaging experience to their clients, while ensuring reliable fulfilment of the promised quality of service. In fact, their digital operations often determine the strength of their brand.