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Erschienen in:
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2010 | OriginalPaper | Buchkapitel

Introduction

Why a Handbook?

verfasst von : Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer

Erschienen in: Handbook of Service Science

Verlag: Springer US

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Abstract

Why a handbook? We can answer that question with a question: What does a service scientist need to know? This volume presents multidisciplinary perspectives on the nature of service, on research and practice in service, and on the future of research in service. It aims to be a kind of reference, a collection of papers by leading thinkers and researchers from across the spectrum of service research – the collected basics for a budding service scientist.

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Nächstes Kapitel Revisiting “Where Does the Customer Fit in a Service Operation?”
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Metadaten
Titel
Introduction
verfasst von
Paul P. Maglio
Cheryl A. Kieliszewski
James C. Spohrer
Copyright-Jahr
2010
Verlag
Springer US
Buch
Handbook of Service Science

Print ISBN: 978-1-4419-1627-3

Electronic ISBN: 978-1-4419-1628-0

Copyright-Jahr: 2010

DOI
https://doi.org/10.1007/978-1-4419-1628-0_1

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